... analyzed by recording facial expressions via video or a still camera. "Organizations will be able to translate voice analysis into training tools for customer service employees, and smartphones will be able to analyze conversations and provide feedback on how to improve client interactions," said Ms. Zimmermann ...
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... in the midterm, connected-home solutions that connect and seamlessly talk to one another.
Users are at the heart of the shift toward a focus on customer experience, which is becoming the new battleground for providers of devices and services. Rob van der Meulen
Gartner
rob.vandermeulen@gartner. ...
... digital business and the power technology gives individuals, it is now critical to address behavior change and engagement — from your employees to your customers. Cybersecurity must accommodate and address the needs of people through process and cultural change. People-centric security gives each person in ...
... more than doubled globally during the last three years, according to Gartner analysis of the sector conducted in the second quarter of 2016. Digital customer engagement, mobile insurance management and analytics are the most common technology focus areas of insurtechs.
Sixty percent of insurtechs have ...
... its smartphone sales in the short term," said Mr. Gupta. "For Samsung, it's crucial that the Galaxy S8 launches successfully, so that partners and customers regain trust in its brand.
Apple's iPhone sales continued to fall in the third quarter of 2016, with a 6.6 percent decline. Apple accounted for 11.5 ...
... coexist with a minority share alongside the industrialized and digitalized services," said Mr. Mishra.
A 2016 Gartner survey of 303 DCO reference customers worldwide found that 20 percent use hybrid infrastructure services and 20 percent more intend to get them in the next 12 months.
Gartner also predicts ...
... or directly to end users. A trading entity can be a subsidiary, joint venture, or division as long as they maintain a separate marketing, sales and customer support structure independent of the parent company or companies.
Data for all 100 vendors in the Gartner Global Top 100: IT can be found on Gartner's ...
... assistants (VPAs) and other AI-based technology for conversational systems. As a second wave emerges, AI technology will add value to more and more customer experience scenarios, including educational software, video games, diagnostic software, athletic and health performance, and the autonomous car.
...
... potential and grow. Now offered by Gartner, CEB best practices and technology solutions equip clients with the intelligence to effectively manage talent, customers, and operations. More information is available at gartner.com/ceb. Susan Moore
Gartner
susan.moore@gartner.com ...