... Most service and support organizations focus primarily on fixing customer issues, missing a critical opportunity to drive customer success with their products and services. This infographic shows how leaders can proactively enable success — driving retention and growth, not just remediating failure. ...
Analyst(s): Jennifer MacIntosh | John Quaglietta | Christopher Sladdin | Kim Hedlin
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... User authentication is the process of verifying a person’s identity claim to enable secure access to digital assets, signal evaluation and decision points. This note guides identity and access management leaders to learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner ...
... Container management solutions automate the deployment, operation and life cycle of containerized workloads at scale, enhancing agility, elasticity and innovation. This note guides heads of infrastructure and operations to learn from ratings and reviews by their peers shared on Gartner Peer Insights ...
... Anthology’s Chapter 11 filing introduces uncertainty for institutions using its edtech portfolio, including Blackboard, Student, Reach, Engage, and Advance. CIOs should proactively assess solution-specific risks and plan to avoid disruption and potential budgetary impact. Insights at a Glance Issue Co ...
Analyst(s): Tony Sheehan | Grace Farrell | Robert Yanckello
... Insights Already a Gartner client? Customer-zero initiatives, where a vendor uses its own offerings, provides powerful benefits if executed well. Antifragility practices enhance product use by stress-testing them. Product leaders who incorporate antifragility into their customer-zero program mix will outpace ...
... Business Executive Survey1 reveals a strategic shift from general customer experience to aggressive growth via market expansion and distribution optimization. As CEOs prioritize top-line growth over broad engagement, leaders must align customer strategies with sales velocity and channel performance to address ...
... relationships between suppliers and their key customers are transactional and lead to misaligned goals and wasted resources. CSOs should utilize this research to effectively implement joint business planning, fostering strategic partnerships with key customers. Gartner Research ...
... The CRM customer engagement center market evolution is accelerating, driven by AI and functional convergence. Customer service and support leaders should use this research to evaluate the CRM CEC products from 11 vendors across 14 capabilities and five use cases. Overview What You Need to Know Analysis ...
Analyst(s): Francesco Vicchi | Pri Rathnayake | Drew Kraus | Jim Robinson