... With impact reporting rated as their least mature capability, heads of Communications need a clear path to leverage data more effectively. Use this three-step process to transition from retrospective reporting to forward-looking decision support. Insights at a Glance Issue Impact More Detail Gartner ...
Analyst(s): Phil Olson
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... operations. Analysis of 34 innovation examples reveals growing investment in AI agents, operational intelligence, digital infrastructure resilience and data-driven initiatives to deliver measurable business outcomes. How to Use This Presentation Contributors Gartner Recommended Reading Gartner Insights Abstract ...
... One of the promises of artificial intelligence is its potential to replace customer service employees. However, our data shows that most customer service and support leaders investing in AI are not cutting headcount as a result. Insights at a Glance Issue Impact More Detail Gartner Recommended Reading ...
Analyst(s): Emily Potosky | Patrick Quinlan | Kimi Mirani | Kathy Ross
... business performance as the guiding theme, not efficiency alone. Five characteristics put this approach into practice: process redesign, authoritative data, deterministic controls, reusable platforms and outcome measurement. Insights at a Glance Issue Impact More Detail Gartner Recommended Reading Gartner ...
... Handling the people side of privacy and data protection through fragmented and disparate tools is inefficient. By consolidating privacy UX components, cybersecurity leaders can improve trust and operational efficiency, scale governance across regions and ease legal compliance. Insights at a Glance Issue ...
... Gartner client? NaaS differentiation is shifting from on-demand connectivity and cloud-like consumption to intelligent orchestration, secure cross-cloud data movement and programmable sovereignty for distributed AI. Product leaders must transform NaaS platforms into intelligent digital infrastructure fabrics ...
... Life science organizations are accelerating digital lab of the future strategies, using AI and automation in lab information management systems and moving away from legacy processes and technologies. Life science CIOs can use this research to improve their understanding of the evolving LIMS market. ...
Analyst(s): Reuben Harwood | Michael Shanler | Lynn Rice
... AI in customer service and support, including adoption trends, use cases and business value •Evaluate organizational readiness for agentic AI across data quality, workflow design, integration and governance •Understand why many agentic AI initiatives stall before reaching production scale •Build a step-by-step ...
Analyst(s): Daniel O'Sullivan | Kim Hedlin | Ian Elliot
... allowing data scientists to become more efficient as part of their AI and datascience initiatives.”
“Most organizations don’t have a shortage of data; what they have is a shortage of understanding the relevant data and how to apply it to help solve business problems.”
Learn how to use data & analytics ...