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Premium Research Aug 2026
... action. To boost AI value realization, leaders must improve maturity across seven dimensions of AI, including strategy, governance, engineering and data readiness. Insights at a Glance Issue Context Impact Brief More Detail Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Benjamin Seesel   |   Kristy Waterhouse
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Premium Research Aug 2026
... AI benchmarks are used by model providers to show how well their AI models work. However, benchmarks can be misleading, and easily lead to data scientists and AI engineers choosing the wrong model. Use this research to understand how benchmarks work and avoid being deceived by their results. Insights ...

Analyst(s):   Wilco van Ginkel
Research Aug 2026
... Access Insights Already a Gartner client? Digital platform vendors (e.g., ERP, ITSM, CRM) are implementing data models and AI optimization to expose business process inefficiencies and identify optimization opportunities. CIOs can exploit these AI-enabled platform capabilities to achieve new levels of ...

Analyst(s):   Mike Cisek   |   Albert Gauthier
Research Sep 2026
... Enterprise analytics is moving beyond drag-and-drop BI dashboards to natural language interfaces. As analytics agents complement static dashboards, data and analytics leaders must adapt their analytics practices to prepare for this shift. Insights at a Glance Strategic Planning Assumption Impact Actions ...

Analyst(s):   Jeroen Cornelissen   |   Julian Sun   |   Fay Fei
Research Sep 2026
... Access Insights Already a Gartner client? Phishing simulation click rates fail to measure risk or provide cybersecurity leaders actionable data to protect the enterprise. Adopt a phishing simulation model that encourages high click rates and training that discourages business-sensitive interactions in ...

Analyst(s):   Franz Hinner   |   Peter Firstbrook   |   Max Taggett
Research Sep 2026
... intelligence services. Product leaders must differentiate in this fragmented market by developing vertical-specific services such as regulatory consulting, data analytics and managed services. Overview Strategic Planning Assumption(s) Analysis Background and Context Gartner Recommended Reading Gartner Insights ...

Analyst(s):   Christine Tenneson   |   Alizeh Khare
Research Aug 2026
... Access Insights Already a Gartner client? Buying PAM tools without a strategy invites data breaches, ransomware lockouts and compromised systems. Cybersecurity leaders must define their specific requirements, maturity curve, and resource needs prior to selecting a PAM vendor. Insights at a Glance Impact ...

Analyst(s):   Scott Brinker   |   Michael Kelley
Research Sep 2026
... customer service, marketing, DevOps, and platform innovation, each addressing critical CRM challenges and enabling organizations to deliver more agile, data-driven, and customer-centric experiences. Insights at a Glance Strategic Planning Assumption Innovation Storyline Vendor Innovations Gartner Recommended ...

Analyst(s):   Olive Huang   |   Ilona Hansen   |   Lacy Lei   |   Francesco Vicchi   |   Aditya Sawant   |   Simon Whight
Research Sep 2026
... quote-to-cash operations, heads of supply chain strategy should adopt a phased, dual-track transformation that prioritizes upstream optimization and intelligent data automation to scale efficiently and improve user experience. Insights at a Glance Impact Actions Cautions How to Execute Success Measures Gartner Recommended ...

Analyst(s):   Kevin Otto
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