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Research Oct 2026
... leaders build a kickoff strategy that drives performance by reinforcing target behaviors, improving training stickiness, and delivering the execution data needed to validate kickoff ROI. Insights at a Glance Impact Actions How to Execute Success Measures Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Shayne Jackson   |   Christopher Gamble
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Premium Research Sep 2026
... reveals that manufacturers have yet to realize major gains. To drive progress with AI, CIOs should ensure the readiness of their underlying architecture, data resources, enterprisewide operating model and governance. Insights at a Glance Strategic Planning Assumption Issue Impact More Detail Contributors ...

Analyst(s):   Marc Halpern   |   Christian Hestermann   |   Ivar Berntz   |   Kentaro Shikanai   |   Alexander Hoeppe   |   Rajan Saini
Research Oct 2026
... should go beyond insights from survey programs by adopting AI-driven predictive CX intelligence. By integrating behavioral, operational, and feedback data, these systems anticipate customer needs and turn insights into systematic action that measurably improves retention and commercial outcomes. Insights ...

Analyst(s):   Brian Lannan
Research Oct 2026
... complaint management investments help organizations process complaints faster, not prevent them. AI-driven analysis of customer interactions and operational data enables service leaders to identify recurring failures, intervene earlier and address root causes before they generate complaints. Insights at a Glance ...

Analyst(s):   Matt Allen
Research Oct 2026
... PMO must evolve from a report collator into an outcome-driven decision support function. This report details five strategic predictions redefining PMO data, structures, and human competencies over the next three to five years. Overview Strategic Planning Assumptions Analysis A Look Back Gartner Recommended ...

Analyst(s):   Woojin Choi   |   Aditi Pant   |   Kris van Riper   |   Deeksha Agnihotri   |   Robert Handler   |   Peter Clegg   |   Zahid Kisa   |   John Spaeth   |   Jennifer Jackson
Research Oct 2026
... client? Large quantitative models are becoming the foundation of physical AI, with physics-based models combining 3D reasoning, simulation and sensor data beyond LLM capabilities. Product leaders must integrate large physics models into product roadmaps now to capture near-term opportunities in engineering ...

Analyst(s):   Aakanksha Bansal   |   Arnold Gao   |   Tuong Nguyen   |   Aapo Markkanen   |   Annette Zimmermann   |   Samantha Searle
Research Oct 2026
... Access Insights Already a Gartner client? Despite their cost and data sovereignty benefits, open-weight models (OWMs) introduce structural security risks. This research provides cybersecurity leaders with a practical three-layer framework — vetting, gateways, and isolation — to securely deploy OWMs. ...

Analyst(s):   Mike Fang   |   Angela Zhao   |   Anson Chen   |   Mia Yu
Premium Research Oct 2026
... To seize this opportunity and prepare for a composable agency ecosystem, CMOs must replace internal silos with unified real-time workflows and shared data platforms accessible to agency partners. Insights at a Glance Strategic Planning Assumptions Issue Impact Implications Gartner Recommended Reading ...

Analyst(s):   Jay Wilson
Research Sep 2026
... Access Insights Already a Gartner client? Data and analytics leaders struggle to formalize the D&A operating model and align it with their strategy. A D&A capability model drives consistent value by ensuring that D&A operations are strategically aligned, well coordinated and optimally funded. Insights ...

Analyst(s):   Antonia Roesler   |   Michael Gabbard   |   Jamie O'Brien
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