... the timing and pricing of AI hardware upgrades. GPUs, AI accelerators, HBM DRAM, NAND flash and indium phosphide laser availability will determine AI data center growth. However, AI infrastructure spending will not be impeded by prices. Availability wins. Insights at a Glance Issue Context Impact Brief ...
Analyst(s): Jon Erensen | Joseph Unsworth | Thomas Chiang | Shrish Pant | Guy Robertson
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... AI-driven services are shifting control from clients to service providers, raising urgent sovereignty concerns over data, operations and technology. Tech services leaders need to assertively address these concerns to avoid regulatory and reputational risks and loss of business. Insights at a Glance ...
... Surging demand for compute, data, and models is driving high prices and margins, but rapid innovation and new supply threaten these gains. Product leaders should reinvest now to scale and diversify, preparing to compete on margin as early as 2029. Insights at a Glance Strategic Planning Assumptions ...
... solutions to reduce the number of customer contacts rather than addressing the root causes. Customer service and support leaders can learn from Sky’s data-driven, continuous improvement process to drive innovation and remove contacts at their source. Case Overview Problem Critical Components Results Recommendations ...
Analyst(s): Emily Potosky | Aman Jagdev | Melissa Fletcher
... Access Insights Already a Gartner client? Managing at-risk customers requires a data-driven, AI approach to move beyond reactive firefighting toward proactive and scalable processes. By using AI to monitor signals, spot risks early, and coordinate responses, teams can address issues proactively, reduce ...
... Access Insights Already a Gartner client? Twilio’s combination of omnichannel communications, contextual data, AI frameworks, developer base and technology partnerships make it the company to beat in CPaaS AI. Other CPaaS vendors can catch up with product innovations in agentic AI and vertical-specific ...
... Measuring and proving the value of advertising investments is more challenging as CMOs face increasing complexity, technological disruption, data privacy concerns, and shifting consumer behavior. Use this framework to guide critical media investment decisions aligned with growth and marketing goals. ...
Analyst(s): Andrew Frank | Greg Carlucci | Jessica Dervyn
... to gauge their maturity across seven main AI capability categories: strategy, value, organization, people and culture, governance, engineering, and data. Take this assessment to establish your current maturity, find priority gaps and receive recommended next steps. Overview Directions for Use What It ...
Analyst(s): Anthony Mullen | Pieter den Hamer | Joe Ham | Leinar Ramos
... automations. Cybersecurity leaders must implement layered security oversight and adapt their programs to prioritize risk reduction based on agent autonomy and data sensitivity. Insights at a Glance Strategic Planning Assumptions Issue Context Impact Brief Implications Contributors Gartner Recommended Reading Gartner ...