... its potential to replace customer service employees. However, our data shows that most customer service and support leaders investing in generative AI expect minimal reduction in headcount and intend to add net new roles. Data Snapshot Data Insights What You Need to Do Contributors Gartner Recommended Reading ...
Analyst(s): J.J. Moncus | Kim Hedlin | Emily Potosky
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... the Americas. However, geopolitics and trade concerns are creating increasing volatility. Product managers can use this data to help shape product plans for 2025. Data Snapshot Data Insights Contributors Gartner Recommended Reading Note 1: List of Included Markets/Regions Gartner Research ...
Analyst(s): Ed Anderson | Michael Warrilow | Melissa Rossi Wood | Nora Reavey-Gilbert
... cite a focus on customer needs as a key driver of growth. CIOs and executive leaders can use this data analysis to build a case for more investments in voice of the customer initiatives. Data Snapshot Data Insights What You Need to Do Gartner Recommended Reading Gartner Research ...
... the latest Gartner survey data on how enterprise architecture functions are structured and use metrics to track EA performance. Heads of enterprise architecture can use this data to get grounded in EA’s positioning and structure, and to benchmark their own function. Overview Data Insights Gartner Recommended ...
... teams, is transforming the role of PMO and EPMO groups. PMO leaders can utilize industry benchmarking data to reevaluate their mandates and key capabilities to drive organizational success. Data Snapshot Data Insights What You Need to Do Gartner Recommended Reading Note 1 Gartner Research ...
... effects on data and analytics leadership, operations and stakeholder engagement. CDAOs who set priorities based on business outcomes, advocate for building foundations and revise their operating models actively will thrive. Overview Data Insights Gartner Recommended Reading Note 1: Chief Data and Analytics ...
Analyst(s): JC Martel | Akash Krishnan | Michael Gabbard | Anna Toncheva
... ability to execute immediately as they scale. Mitigate uncertainty by using the benchmark data for FTEs and best practices to validate and effectively evaluate your marketing resource investment plans. Data Snapshot Data Insights What You Need to Do Gartner Recommended Reading Gartner Research ...
... to be a challenge for Chief Communications Officers. Use this benchmarking data to learn which operating model variants your peers use to inform your own operating model and workflow optimization decisions. Data Snapshot Data Insights What You Need to Do Gartner Recommended Reading Gartner Research ...
... Pacific, but geopolitics and trade concerns are likely to create increasing uncertainty. Product managers can use this data to help shape product plans for 2025. Data Snapshot Data Insights Gartner Recommended Reading Note 1: List of Included Markets/Regions Gartner Research ...
Analyst(s): Michael Warrilow | Melissa Rossi Wood | Nora Reavey-Gilbert