... Already a Gartner client? The CRM market is experiencing rapid change and innovation. These coolest vendor innovations span customer service, marketing, DevOps, and platform innovation, each addressing critical CRM challenges and enabling organizations to deliver more agile, data-driven, and customer-centric ...
Analyst(s): Olive Huang | Ilona Hansen | Lacy Lei | Francesco Vicchi | Aditya Sawant | Simon Whight
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Traditional organizational structures and dynamics limit the flow of value for agile and DevOps teams. Technical professionals should apply the Team Topologies approach to evolve organizational structures, clarify team interactions, benefit from platform engineering and deliver successful products. ...
... Business agility requires empowered product and service teams following agile principles and DevOps practices. Technical professionals must diagnose and address common anti-patterns that arise during agile adoption, as these can result in partial, subverted, dishonest or corrupted implementation. Overview ...
... faster time to value. To create an effective architecture, application technical professionals must cultivate skills such as AI agent delivery, agile DevOps, cloud computing, APIs, integration, and modernization. Key Findings Recommendations Skills Overview Skills Categorization Core Valuable Specialized ...
... inefficient configuration could waste resources. Infrastructure platform engineers can use this research to realize cost savings by adopting necessary DevOps processes and tools for continuous collaboration between I&O and developers. Overview Problem Statement The Gartner Approach The Guidance Framework ...
... across the development life cycle. Software engineering leaders must expand their view to include requirements, security, code review, testing, SRE/DevOps and documentation gains. Insights at a Glance Issue Context Impact Brief More Detail Gartner Recommended Reading Gartner Insights Abstract ...
... Combining simulation and agile operations, SimOps will allow CPOs to build and test adaptable, AI-driven products for this era in ways that Agile and DevOps cannot. Insights at a Glance Issue Impact More Detail Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): Charles Sutherland | Dan Tolan | Leo Li
... Access Insights Already a Gartner client? Heads of I&O must manage technical debt and AI risks by embedding security into DevOps. This note outlines four steps to build an AI-ready, security-driven culture using AI-augmented tools, TRiSM governance and platform engineering without hindering agility. ...
Analyst(s): Hassan Ennaciri | Daniel Betts | Owen Marino | Chris Saunderson | Manjunath Bhat
... software engineering leaders should adopt agentic AI technologies and practices across the SDLC — from coding and requirements to testing and AI-augmented DevOps. Why This Matters Blind Spots What’s Around the Corner Questions You Should Be Asking Gartner’s Positions Your Journey as a Software Engineering Leader ...
Analyst(s): Tigran Egiazarov | Jim Scheibmeir | Brad Dayley