... Access Insights Already a Gartner client? Many infrastructure and IT operations leaders find it challenging to transform the end-user services function to meet the increased demands of the modern workplace. This research reveals the top five actions to transform end-user services. Insights at a Glance S ...
Analyst(s): Tom Cipolla
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... AI-powered digital foundations will improve experience, productivity and efficiency across technologies, services, principles, processes and governance. Enterprise architects should use this research to understand how this model delivers next-generation digital solutions and outcomes. More Detail Gartner ...
... Gartner’s 2024 Digital Worker Survey reveals the diversity of worker behavior drivers across the five countries surveyed. This research empowers digital workplace leaders to develop strategies that lead to retention and engagement across regions. Overview Data Insights Gartner Recommended Reading Gartner ...
Analyst(s): Sohail Majumdar | Priyanka Singh | Tori Paulman | Olive Huang | Lacy Lei
... Increasing expectations for end-user services and digital workplace organizations is driving demand to improve maturity. This research helps end-user services leaders prioritize investments to achieve Level 3 digital workplace maturity and enable new ways of working. Overview Introduction Analysis Gartner ...
Analyst(s): Stuart Downes | Autumn Stanish | Dan Wilson | Lina Al Dana
... sales officers aiming to shorten sales cycles should strengthen buyer-seller interactions by using common digital commerce tools to drive effective seller engagement. Key deal workflow tools that digital commerce supports must be identified and leveraged for both buyers and sellers. More Detail Gartner Recommended ...
... Twenty percent of digital workers have explored internal talent marketplaces and gigs, signaling challenges with engagement and attrition. Digital workplace leaders can use this research to support radical flexibility, retain talent, get visibility into shifting skills and enable dynamic teams. Overview ...
Analyst(s): Colleen Malley | Jason Wong | Adam Preset
... Supply chain digital transformation slows down when digital drag from unreliable data disrupts progress and adds risk. This research demonstrates how CSCOs can de-risk transformation projects by implementing strong data governance, with a specific focus on master data as a foundational element. Overview ...
... foster employee commitment along the digital journey by empowering them to make decisions through education, relationship building and outreach. This case study shows how to ensure every level of the organization shares responsibility for the success of the digital journey. Case Overview Presentation ...
... cannot guide their businesses to digital acceleration unless the people and organization are aligned to the strategy and empowered for success. Explore our comprehensive list of people and organizational building blocks to preview the key elements of a successful digital strategy. Overview Introduction ...