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Research Aug 2025
... Already a Gartner client? Digital employee experience, endpoint security and AI-enabled technologies take center stage in digital workplace I&O. Heads of infrastructure and operations can use this Hype Cycle to evaluate enabling digital workplace technologies to mature their digital workplace organization ...

Analyst(s):   Sunil Kumar   |   Todd Larivee
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Research Mar 2026
... Access Insights Already a Gartner client? Multiagent autonomy is the critical driver for digital human adoption, offering greater ROI by enabling complex task handling compared to realism, which primarily builds trust. Crucially, prioritizing sovereignty and compliance transforms regulatory challenges ...

Analyst(s):   Alizeh Khare
Research May 2020
... Organizations should understand the current state of their digital commerce operations and roadmaps to digital business. Application leaders can use the maturity model for digital commerce applications to engage stakeholders, agree on the assessment and develop roadmaps to higher levels of maturity. ...

Analyst(s):   Sandy Shen
Research Jun 2017
... opportunities in both digital business and the digital workplace, they will need a digital system design philosophy that is centered on human interests or values. Analysis Digital Humanism Drives Innovation Digital Humanism Is Aligned to the Emerging Workplace Digital Business Will Need Digital Humanism Gartner ...

Analyst(s):   Brian Prentice
Research Jul 2017
... have invested in, a digital commerce platform can leverage IT spending and improve platform results by better understanding the digital commerce technology ecosystem. Key Challenges Introduction Analysis Create a Roadmap for Digital Commerce and Manage Technologies Based on the Digital Commerce Technology ...

Analyst(s):   Penny Gillespie
Research Dec 2020
... Many companies are launching B2B digital commerce initiatives. To be successful, application leaders must understand the nuances of B2B digital commerce, and how it differs from B2C digital commerce. Gartner Insights Abstract ...

Analyst(s):   Jason Daigler
Research Mar 2021
... Access Insights Already a Gartner client? In order for CIOs to exploit the opportunities in both digital business and the digital workplace, they will need a digital system design philosophy that is centered on human interests or values. Overview Analysis Gartner Recommended Reading Gartner Insights ...

Analyst(s):   Brian Prentice
Premium Research Feb 2024
... Building effective digital channels is a top priority for customer service and support leaders. However, many have not achieved the expected value from their digital investments. Use this research to see how the best service and support leaders successfully co-lead digital delivery activity. Overview ...

Analyst(s):   Customer Service and Support Research Team
Research Feb 2025
... Access Research Already a Gartner client? Digital savviness is vital for CHROs to effectively lead and support digital transformation within HR and across the organization, yet, many struggle in this area. CHROs can use this research to measure their digital savviness, identify strengths and development ...

Analyst(s):   David Bobo   |   Helen Poitevin   |   Josie Xing   |   Stephanie Clement   |   Emi Chiba   |   Jackie Watrous   |   Harsh Kundulli
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