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Research Aug 2017
... A 2017 survey of SFA customers reveals three common governance issues that inhibit achieving success with implementations. Application leaders supporting CRM and customer experience should adopt Gartner's best practices for defining CRM sales visions, application design and adoption plans. Key Challe ...

Analyst(s):   Theodore Travis
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Premium Research Nov 2019
... Gartner Peer Insights is a free peer review and ratings platform designed for enterprise software and services decision makers. Reviews go through a strict validation and moderation process in an effort to ensure they are authentic. Overview What Is Sales Force Automation? What Is Gartner Peer Insights ...

Analyst(s):   Peer Contributors
Premium Research Dec 2019
... Gartner Peer Insights is a free peer review and ratings platform designed for enterprise software and services decision makers. Reviews go through a strict validation and moderation process in an effort to ensure they are authentic. Overview What Are Data Intelligence Solutions for Sales? What Is Gartn ...

Analyst(s):   Peer Contributors
Research Aug 2019
... Organizations deploy SPM solutions to improve operational efficiency and effectiveness. SPM capabilities include sales incentive compensation management, objectives management, and more. Application leaders can learn from the implementation experience of their peers shared on Gartner Peer Insights. O ...

Analyst(s):   Peer Contributors
Premium Research May 2025
... Prioritizing efficient digital collaboration among employees in different countries will bring benefits to Chinese enterprises expanding their geographic footprint. Digital workplace leaders can use these insights to create a growth-inspired, unified digital workplace for global business expansion. ...

Analyst(s):   Wei Jin   |   Lacy Lei
Premium Research May 2025
... being impacted by two market forces: the rise of digital-physical business models and ubiquitous AI. Tech services leaders of DPES providers must help buyers succeed in a future shaped by AI-infused products and services that seamlessly blend the digital and physical. Overview Analysis Background and Context ...

Analyst(s):   Brendan Williams
Research Jan 2022
... Application leaders responsible for digital commerce technologies often ask, “Who owns digital commerce in other organizations?” This research will show application leaders what others are doing and reinforce that digital commerce is a collaborative, team sport to be managed accordingly. More Detail ...

Analyst(s):   Penny Gillespie   |   Aditya Vasudevan
... Make Smart Digital Investments Long-term digital investments: do’s and don’ts for procurement Create a long-term digital strategy roadmap for procurement Become a digital exemplar Fewer than 1 in 4 procurement organizations have a long-term digital strategy. Many corporate functions are making strides ...
Research May 2017
... Attributes of Digital Trust How Digital Trust Differs From Traditional Trust Agency: Not All Trust Is the Same Transactional Trust Competence Trust Representational Trust Mutual Understanding of Trust The Scope of Digital Trust Includes All Connections in Digital Interactions Spontaneity: How Digital Trust Is ...

Analyst(s):   Ant Allan   |   Monica Zlotogorski   |   Felix Gaehtgens   |   Frank Buytendijk
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