... The youngest generation of customers report finding digital service challenging, reporting issues with site navigation and content comprehension. This research offers insight into how customer service and support leaders can design digital experiences to plan for evolving customer behaviors. Overview ...
Analyst(s): Michael Rendelman | Keith McIntosh
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... 2024’s explosive release of GenAI in the digital workplace brought great opportunities and significant challenges. Digital workplace technical professionals must prioritize improving competencies and governance to realize the opportunities of emerging trends, increased ROI and employee experience. Scope ...
... Digital adoption platforms reduce digital friction and boost user engagement and proficiency by offering in-application guidance for both employee- and customer-facing applications. This note guides application leaders to learn from ratings and reviews by their peers shared on Gartner Peer Insights. ...
... Many CIOs struggle to tell the "story" of their digital transformation efforts in ways that their CxO peers both connect with and feel motivated by. This podcast looks at how CIOs can construct a compelling narrative around their digital transformations that demonstrates value and achieves buy-in. Gartner ...
... brought about by the COVID-19 pandemic catalyzed U.S. healthcare payers to reevaluate their digital business initiatives. This research offers CIOs comparative insights into their peers’ investments and digital progress in response to disruption and in support of recovery. About This Research Gartner ...
... Investments in digital experience platforms are increasing as many organizations are looking to improve the agility and quality of their digital experiences. This note guides application leaders to learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview Peer ...
... This research provides an inside look at the digital marketing performance of 117 healthcare delivery organization (HDO) brands by dimension, class and category. Each grouping offers a different way of segmenting Digital IQ performance data to better surface relevant insights for CMOs. Index Performance ...
Analyst(s): Anirudh Bhardwaj | Ipsa Jaiswal | Quentin Moses | Chris Beland
... The ever-evolving digital marketing landscape demands a strategy designed to evolve right along with it. On this #Hashtags, to help CMOs keep pace, Gartner has analyzed the strategies pursued by Genius brands, whose digital marketing performance eclipses that of their peers Overview About the Guest ...
Analyst(s): Matt Moorut | Leah Leachman | Dorian Cundick
... institutions are addressing multiple challenges, including the growing impact of digitalization and changing expectations from students, staff and faculty. Education CIOs can leverage our 2022 initiative to shape their digital strategies and execute their plans. Scope Analysis Topics Suggested First Steps ...