... COVID-19 hit retailers hard, and only those that had already begun the digital business transformation journey were able to respond effectively. Gartner’s 2021 industry research agenda will guide retail CIOs in supporting retail digital transformation in the postpandemic period and beyond. Scope Analysis ...
Analyst(s): Robert Hetu
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... < Back to Conference Overview CIO Content Week for Digital Leaders Get 5 Days of Insights for Digital Leaders
CIO Content Week is five days of fresh insights on topics critical to CIOs. From how to be a successful leader, to building a culture that performs, to tackling — and getting buy-in for — your ...
... Access Insights Already a Gartner client? Although digital giant disruptors are intuitively recognized, understanding what makes them disruptive and identifying next waves is more difficult. CIOs building and expanding a digital business must be able to spot disruptors for the best chance to respond ...
... Access Insights Already a Gartner client? Organizations need to rely on forward-thinking providers to fuel their digital transformations and move the needle from reaction to innovation. Application leaders supporting sales technology investments need insights into products to plan for the future of their ...
... Purpose and Glide Path to Digital Business Maturity for Finance-Enabled IT Management Practices Export Scenarios for Finance-Enabled IT Management Practices IT Chargeback Leads to Digital Business Pricing Schemes IT Performance Management Mixed With Business Metrics Creates Digital Business Metrics IT Benchmarking ...
... Digital customer service offerings focus on seamless conversation orchestration across digital channels complementing, or in some cases replacing, traditional customer service platforms. Customer service and support technology leaders can use this Market Guide to evaluate vendors in this market. Overview ...
Analyst(s): Steve Blood | Bern Elliot | David Norrie
... A digital experience platform is designed to provide content management capabilities and support personalized digital experiences across different use cases in the customer journey. Application leaders can learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner Recommended ...
... learning and personalization has accelerated the demand for digital assessment solutions. However, use of AI has exacerbated the challenge of test security and data privacy. Education CIOs should use this Market Guide to evaluate platforms for digital assessment and track trends. Overview Strategic Planning ...
... CSPs are deploying digital marketplaces to offer self-service or guided selling of their and partners’ products and services and create new routes to market and revenue streams. This research will help CSP product leaders understand the drivers and implications of this emerging trend in 2025. Overview ...