... evaluating AI investments that promise to drive enterprise productivity and cost efficiency, yet returns on many digital investments have been disappointing. They must use these lessons from digital underperformance to adapt ROI criteria for more successful outcomes. Strategic Planning Assumption Data Snapshot ...
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Digital business is challenging CSPs’ operating models that have been optimized for quality and reliability, and now must transform for agility, innovation and ecosystem scale. We advise CIOs on how to approach change, innovation, enablement, measurement and optimization for their digital business. ...
... resist changing their current business models. Instead, they try to optimize them by using digital — without considering the benefits of transforming to a new business model. Evaluating new, alternative digital business models could help make a better case for innovation Scope Analysis Topics Planned ...
Analyst(s): Paul Proctor | Cesar Lozada | James Anderson | Sanil Solanki
... COVID-19 hit retailers hard, and only those that had already begun the digital business transformation journey were able to respond effectively. Gartner’s 2021 industry research agenda will guide retail CIOs in supporting retail digital transformation in the postpandemic period and beyond. Scope Analysis ...
... < Back to Conference Overview CIO Content Week for Digital Leaders Get 5 Days of Insights for Digital Leaders
CIO Content Week is five days of fresh insights on topics critical to CIOs. From how to be a successful leader, to building a culture that performs, to tackling — and getting buy-in for — your ...
... Access Insights Already a Gartner client? Although digital giant disruptors are intuitively recognized, understanding what makes them disruptive and identifying next waves is more difficult. CIOs building and expanding a digital business must be able to spot disruptors for the best chance to respond ...
... Purpose and Glide Path to Digital Business Maturity for Finance-Enabled IT Management Practices Export Scenarios for Finance-Enabled IT Management Practices IT Chargeback Leads to Digital Business Pricing Schemes IT Performance Management Mixed With Business Metrics Creates Digital Business Metrics IT Benchmarking ...
... you can identify in yourself and on your team. What comes after digital? Digital transformation has, for many, delivered on some big promises, from step changes in automation capabilities to new revenue models. But what happens when digital technology becomes so ubiquitous it’s practically invisible? In ...
... Digital customer service offerings focus on seamless conversation orchestration across digital channels complementing, or in some cases replacing, traditional customer service platforms. Customer service and support technology leaders can use this Market Guide to evaluate vendors in this market. Overview ...
Analyst(s): Steve Blood | Bern Elliot | David Norrie