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Premium Research Mar 2026
... Lack of reliable, up-to-date consumer insights can lead to making uninformed site optimization decisions about channels and content. This research provides customer insight to inform CMOs’ roadmap decisions that drive customer acquisition and retention. Insights at a Glance Issue Context Impact Brief Mo ...

Analyst(s):   Kate Muhl   |   Emma Mathison
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Research Sep 2026
... Access Insights Already a Gartner client? Overlapping digital, AI, data and IT strategies create operational friction for P&C and life insurers. This research provides insurance CIOs with a decision framework to evaluate when to consolidate redundant strategies and how to align distinct ones to drive ...

Analyst(s):   Ayca Moseley   |   Kimberly Harris-Ferrante
Research Mar 2026
... Gartner client? Digitalization is crucial for audit’s impact, but rushing technology investments and digital solutions can limit realized value. This resource collection guides CAEs to establish a strategy, evaluate technology domains and prioritize solutions to build a future-ready digital audit function ...

Analyst(s):   Audit Research Team
Research Sep 2026
... deliver real-time guidance to CIOs, AI, and business leaders on emerging technology investments. This acts as the pragmatic first step to building a digital twin of the organization. Insights at a Glance Analysis Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Mehak Kaur   |   John Spaeth
Premium Research Feb 2026
... CIOs can use the Digital Execution Scorecard (DES) to benchmark digital execution against peers, prioritize improvement areas, and structure executive communications with clear, comparable metrics. Gartner Insights Abstract ...

Analyst(s):   CIO Research Team
Research January 29 2026
... Improve Employee Experience to Drive Improvements in Customer Experience Identify key factors to improve employee journey and empower employees to positively impact the CX. Experts: Gene Phifer Organizations recognize the importance of great customer experience (CX), but often struggle to understand wh ...
Research January 27 2026
... Cost Optimization in Sourcing & Procurement Explore how sourcing and procurement leaders can gain buy-in for cost-cutting decisions. The procurement function is impacted by several challenges associated with business disruption including increased competition, aggressive pricing, rapidly changing tech ...
Research January 29 2026
... Shift PMO Priorities to Support a Digital Enterprise PPM/PMO leaders must enable collaboration between humans and smart machines for agile portfolio management A 2020 Gartner survey reveals that as organizational digital business maturity increases, the value and effectiveness of the support for a number ...
Premium Research Feb 2026
... Building connections across the commerce ecosystem creates value greater than the sum of its parts. By 2030 digital commerce leaders must unify channels, provide hybrid customer engagements that span digital and physical environments, deploy immersive capabilities and empower employees. Gartner Insights Abstract ...

Analyst(s):   Mike Lowndes   |   Luke Tipping
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