... Gartner client? Executive leaders are struggling to capture value from digitaltransformation to grow their business. Gartner’s Strategic Digital Capabilities Map uses a decision framework to create a common understanding of digital capabilities that can maximize investment outcomes. Gartner Research ...
Analyst(s): Stephen Smith | David Furlonger
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... •Build the foundational capabilities required for a successful finance AI roadmap •Align AI initiatives with strategic business and finance objectives •Sequence AI activities, investments and workstreams to maximize impact •Balance talent, technology and governance priorities throughout the AI journ ...
... Digitaltransformation initiatives require digital platforms that enable scalable solutions and digital innovations. Findings from our 2019 Platforms Survey show that EA and technology innovation leaders play a critical role in these platforms’ strategy, design, build and continuous improvement. Overview ...
... Access Insights Already a Gartner client? Leaders are reshaping service through investments in AI and are looking to use newly freed workforce capacity to drive customer value. But successful delivery of value requires different skills and new ways of upskilling. Leaders who prioritize human agent ups ...
... Scaling isolated AI experiments turns value centers into budgetary black holes. To achieve sustainable AI ROI, heads of EA must shift from a technology-first approach to holistic, end-to-end agentic systems, prioritizing investment in data, processes, and people over AI technologies. Strategic Planni ...
... Access Insights Already a Gartner client? Designing content strategies that perform in AI-driven discovery environments is increasingly complex. This research equips CMOs with frameworks to plan, govern, and scale content to improve relevance, engagement, and business impact. Analysis Research Highlight ...
... Access Insights Already a Gartner client? CHROs face pressure to pursue more efficient AI-enabled HR operating models, but HR employees are skeptical about AI’s long-term impact on the HR function and their careers. CHROs should address these concerns head-on by resetting employees’ expectations aroun ...
... Recruiting leaders are aligned on how the function needs to evolve, but they face steep execution barriers. These peer insights highlight five tensions that talent acquisition faces today, revealing where expectations are shifting faster than operating models and capabilities can keep pace. Insights ...
... The Chinese digital workplace landscape presents a complex ecosystem with unique local platforms, massive digitaltransformation and the expectations of a digitally savvy workforce. CIOs in China should put emphasis on three technical components to develop a cohesive digital workplace strategy. More ...