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Premium Research Aug 2025
... self-assess organizational and technical complexity and risk as part of the initial planning and development phase of a supply chain planning technology transformation. The results of the assessment can aid in mitigating identified delivery risks. Gartner Research ...

Analyst(s):   Caleb Thomson   |   Jan Snoeckx
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Research Jun 2019
... Analysis What You Need to Know Customer Service Technologies in the Context of Digital Transformation Innovation Pace Matters — Incorporate Key Trends Into Your Customer Service Roadmap Future-Proof Your Technology Investments by Understanding the Customer Service Technology Landscape Key Customer Service ...

Analyst(s):   Jim Davies   |   Melissa Davis   |   Nadine LeBlanc   |   Olive Huang   |   Jim Robinson   |   Drew Kraus   |   Steve Blood   |   Brian Manusama   |   Simon Harrison   |   Anthony Mullen
Premium Research Jun 2026
... Achieving digital sovereignty requires organizations to make tough trade-offs to protect business autonomy in a volatile global environment. CIOs can effectively guide their organizations through this risk by evaluating sovereignty trade-offs made across technological, operational, and data domains. ...

Analyst(s):   Rene Buest   |   Lydia Leong   |   Brandon Germer   |   Bhakti Laul   |   Gregor Petri   |   Mark O'Neill   |   Bettina Tratz-Ryan
Premium Research Jul 2026
... In June 2026, the Council of the European Union adopted the Digital Omnibus. This guide arms AI leaders with actionable recommendations to accelerate AI development through expanded data usage and capture radical cost reduction by streamlined regulatory governance. Insights at a Glance Issue Context ...

Analyst(s):   Nader Henein
Research Jul 2026
... Access Insights Already a Gartner client? To compete in the digital economy, enterprises must move beyond siloed IT structures to product-centric, cross-functional teams, flatter hierarchies, and clear separation of talent and work management to accelerate delivery and drive measurable business outcomes ...

Analyst(s):   Monika Sinha   |   Vimarsh Bakaya   |   Meghna Joshi
Research Jun 2026
... CIO cannot resolve every competing national interest, but can continually evaluate service placement to enable stakeholders to respond to changing digital sovereignty needs and risks. Insights at a Glance Impact Actions Cautions How to Execute Success Measures Gartner Recommended Reading Gartner Insights ...

Analyst(s):   Leo Brenner   |   Swati Sah   |   Stewart Buchanan
Premium Research Jul 2026
... Digital product passports are a key tenet of the EU’s circular economy strategy, and quickly being adopted globally to extend the life cycle of a product and improve its sustainability. This Emerging Market Quadrant enables CSCOs implementing a DPP to unlock the strategic long-term value opportunity ...

Analyst(s):   Marta Muñoz   |   Kevin Lawrence   |   Rajan Saini
Research May 2026
... to staff distrust and ROI shortfalls. Instead, R&D leaders must shift their organizational mental models to manage GenAI as a dynamic, autonomous “digital colleague,” capturing the full innovative potential of GenAI. Insights at a Glance Impact Actions Cautions How to Execute Success Measures Gartner ...

Analyst(s):   Ella Yan   |   Shradha Sapra   |   Lauren Maiya   |   Alex Curry
... shifts impacting your sales and marketing strategies. Even in an uncertain economic climate, businesses are driving growth by accelerating digital transformation to drive operational efficiencies, rather than cutting budgets. More than two-thirds of business leaders plan to increase their spending on ...
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