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Research Jun 2026
... Access Insights Already a Gartner client? Poor digital employee experience directly impacts workforce productivity, operational resilience and technology returns. This research helps IT leaders responsible for DEX evaluate a DEX tool that delivers measurable improvements across technology performance ...

Analyst(s):   Dan Wilson   |   Robin Milton-Schonemann   |   Stuart Downes
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Premium Research Jul 2025
... CSOs must keep or increase the pace of growth in the face of changing buyer behaviors and purchasing trends, requiring a transformation of traditional sales function practices. This Hype Cycle highlights the technologies and organizational innovation critical to the success of the sales organization. ...

Analyst(s):   Shayne Jackson   |   Melissa Hilbert
Research Jul 2026
... Access Insights Already a Gartner client? A digital twin of an organization is a dynamic model to help enterprises plan, monitor, and scale complex initiatives that have a lot of interdependencies, such as autonomous business transformations. DTO platforms help heads of enterprise architecture build ...

Analyst(s):   Marc Kerremans   |   David Sugden   |   Auria Asadsangabi
Research Apr 2026
... Access Insights Already a Gartner client? The ambient scribe market is rapidly consolidating as enterprise electronic health record vendors introduce native AI capabilities. Healthcare CIOs can use this research to navigate market shifts, evaluate advanced solutions, and secure tangible ROI. Overview Ma ...

Analyst(s):   Robert Potts   |   Amanda Dall'Occhio   |   Roger Benn
Premium Research Feb 2026
... Manufacturing and chemicals marketing leaders must adjust to buyers’ shifting priorities and preferences amid decreased resources and increased competition. CMOs can use this benchmarking research to contextualize brand performance, stay ahead of key industry trends and inform planning. Introduction A ...

Analyst(s):   Ipsa Jaiswal   |   Alan Lopez   |   Anirudh Bhardwaj   |   Philip Black
Client Story July 23 2026
... Gartner for Supply Chain Regional Political Tensions Demand Supply Chain Org Redesign Industry: Pharmaceutical Manufacturing Revenue: $10B+ Employees: 50,000 Mission-critical priority Due to political tensions in Brazil, the Head of LATAM Logistics for a U.S.-based pharmaceutical manufac ...
Research January 23 2018
... A Digital Government Technology Platform Is Essential to Government Transformation By 2023, more than 80% of the government’s digital implementations that do not build on a technology platform will fail to meet objectives. Analyst: Bill Finnerty Governments must address their decaying technology infrastructure ...
Research Jun 2019
... Analysis What You Need to Know Customer Service Technologies in the Context of Digital Transformation Innovation Pace Matters — Incorporate Key Trends Into Your Customer Service Roadmap Future-Proof Your Technology Investments by Understanding the Customer Service Technology Landscape Key Customer Service ...

Analyst(s):   Jim Davies   |   Melissa Davis   |   Nadine LeBlanc   |   Olive Huang   |   Jim Robinson   |   Drew Kraus   |   Steve Blood   |   Brian Manusama   |   Simon Harrison   |   Anthony Mullen
Research February 03 2026
... 3 Best Practices to Ensure Successful Logistics Transformation Key strategies for improving your logistics performance Logistics transformation is essential in today’s dynamic and complex global supply chain. But success in logistics transformation is elusive: Gartner data reveals that over 80% of companies ...
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