... Organizations investing in digital customer service face a confusing landscape, with AI innovation blurring the lines between once well-established and distinct markets. Customer service leaders can turn the challenge into an opportunity by rethinking their platform strategy. Insights at a Glance Strategic ...
Analyst(s): Brett Overbey
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... Access Research Already a Gartner client? Selecting the right system integrator for a digital experience program is as important as selecting the platform. Whether implementing a new DXP or supporting a transforming DX vision, this research provides a framework for IT leaders to choose the best-fit DX ...
Analyst(s): Brett Sparks | Sundar Viswanathan | Irada Veliyeva | Tom Sieber | Alan Stanley
... Academic digital credentials are evolving rapidly to support flexible, skills-based learning and global mobility. Education CIOs can use this guide to assess market trends, vendor capabilities, and strategic opportunities for credential solutions. Overview Market Definition Market Description Market ...
... Access Research Already a Gartner client? CSPs invest in digital brands, subbrands or B brands to prevent customer attrition and to attract subscribers. A Gartner survey of consumers shows a much higher propensity to buy from established brands instead of new brands. CSP product leaders must invest in ...
... Plus, CIOs also need to look for force multipliers, such as business technologists, who reside outside of IT to fulfill the promise of their digitaltransformation agendas. What actions can CIOs take to stay ahead of competition and hire top IT talent? In this unique complimentary webinar, part 5 of a ...
Analyst(s): Walter Harmon | Dave Scott | Bill Schmidt | Chris Teumer
... Digital commerce is a key part of many organizations’ transformation to digital business, with related consumer spending continuing to grow. Application leaders responsible for digital commerce must be aware of related budgeting and spending trends to maximize resources and prioritize investments. Survey ...
... The Distributed Workplace of the Future Is Now Working from home is no longer a temporary experiment, but a long-term reality. Learn how to prepare. Analyst: Suzanne Adnams Responding to COVID-19 has essentially forced organizations to accelerate the evolution of the work environment by 5 to 10 years. ...
... Gartner First Takes Fresh insights on emerging trends Google’s Universal Commerce Protocol (UCP) impacts where and how consumers make purchase decisions, moving high-intent shopping directly into AI-driven experiences like Google’s AI Mode and the Gemini app. Analyze the implications and risks to act ...
Analyst(s): Kassi Socha | Ant Duffin | Aditya Vasudevan | Robert Hetu | Jason Daigler | Sandy Shen
... advise on HR transformation Organizational Design and Effectiveness HR Talent-Competencies and upskilling HR Assessments HRBP Personal Development for HR Professionals| HR Strategy and Management| Organization Design, Transformation and Change Management| Organization Design, Transformation and Change ...