... Access Insights Already a Gartner client? Many infrastructure and IT operations leaders find it challenging to transform the end-user services function to meet the increased demands of the modern workplace. This research reveals the top five actions to transform end-user services. Insights at a Glance S ...
Analyst(s): Tom Cipolla
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... CIOs and IT executives rely on these conferences to learn how to become agents of change in their organizations and harness AI for successful digitaltransformation. Follow news and updates from the conference on X and LinkedIn using #GartnerSYM, and on the Gartner Newsroom. Upcoming dates and locations ...
... Next-generation digital payment providers offer agility and innovative customer experience to provide a frictionless digital payment experience. Application leaders for digital commerce should understand how these providers differ from traditional payment providers, and when to use them. Key Challenges ...
... The future of digital commerce is “commerce to you.” In preparation for it, application leaders must balance increased customer expectations with new channels and new technologies, which will help them focus on customer outcomes and deliver superior customer experiences. Scope Analysis Topics Planned ...
... Gartner’s 2024 Digital Worker Survey reveals the diversity of worker behavior drivers across the five countries surveyed. This research empowers digital workplace leaders to develop strategies that lead to retention and engagement across regions. Overview Data Insights Gartner Recommended Reading Gartner ...
Analyst(s): Sohail Majumdar | Priyanka Singh | Tori Paulman | Olive Huang | Lacy Lei
... sales officers aiming to shorten sales cycles should strengthen buyer-seller interactions by using common digital commerce tools to drive effective seller engagement. Key deal workflow tools that digital commerce supports must be identified and leveraged for both buyers and sellers. More Detail Gartner Recommended ...
... Poor digital employee experience diminishes productivity and digital maturity, making investment in DEX tools critical for organizations. This note guides IT leaders responsible for DEX to learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview Peer Lessons Learned ...
... Meetings are experiencing a welcome transformation with the integration of advanced technologies and shifting cultural practices. Application leaders are seeking new ways to enhance meeting effectiveness but also lean on classic methods. By strategically leveraging technology, refining practices and ...
Analyst(s): Lacy Lei | Adam Preset | Christopher Trueman
... Access Insights Already a Gartner client? The C-suite has high expectations for AI and digitalization, seeking to drive growth and competitive advantage. To get there, CIOs should champion an operating model transformation, increasing IT value contribution by expanding product management and focusing on enterprise ...
Analyst(s): Miles Gibson | Donna Scott | Tomas Nielsen