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... Retain and Expand With Buyer Intent Buyer intent data plays a critical role in postpurchase engagement, even pinpointing signs of churn. Buyer intent data can guide software and SaaS providers to optimal campaign performance and outcomes. Turn to third-party intent data as a key resource to assist wit ...
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Research Oct 2017
... Configure, price and quote application suites automate quoting and order capture. This Toolkit is a starting point for application leaders who need to evaluate CPQ vendors. When to Use Downloadable Attachments Directions for Use Attachment 1: Sample RFP for CPQ Applications Vendor Template Attachment 2: ...

Analyst(s):   Mark Lewis
Research Sep 2019
... When implementing a modern, cloud-based CPQ application suite, application leaders responsible for sales applications should follow the recommendations in this note to architect their solution for maximum sales effectiveness and agility. Key Challenges Introduction Analysis Integrate CPQ With CRM and Fu ...

Analyst(s):   Mark Lewis
Research Jul 2017
... Computer vision is an artificial intelligence technology that enables machines to "see" the world. Enterprise architecture and technology innovation leaders within consumer goods companies are starting to use computer vision to improve and personalize customer experience. Impacts Analysis Vendor Maturi ...

Analyst(s):   Tuong Nguyen
Research Jan 2017
... SPM buyer evaluations take between three and 12 months or more for many organizations. To increase the odds of a successful selection, application leaders need to direct vendor shortlisting processes, and take three actions to avoid a poor selection decision and costly mistakes. Key Challenges Introdu ...

Analyst(s):   Melissa Hilbert
Research Aug 2017
... Sales enablement platforms have emerged as a significant part of organizations' sales technology roadmaps. Before investing in these solutions, application leaders supporting sales should be aware of platform capabilities. Impacts Analysis Impacts and Recommendations Sales enablement solutions have draw ...

Analyst(s):   Theodore Travis   |   Melissa Hilbert
Research Jan 2017
... A significant number of CPQ implementations cost too much, take too long, fail to achieve expectations or fail completely. Application leaders responsible for sales applications can avoid the most common CPQ software implementation mistakes by adhering to the recommendations in this research. Key Cha ...

Analyst(s):   Mark Lewis
Research Aug 2019
... The future of SPM embraces efficiency through core incentive compensation management, and effectiveness through advanced analytics and planning, and optimized sales productivity. This Toolkit will help application leaders build a focused and prioritized requirements document for selecting vendors. Wh ...

Analyst(s):   Melissa Hilbert   |   Melissa Hilbert
Research Dec 2017
... CRM sales capabilities automate representatives' and managers' most common sales processes. But to fully achieve value from these investments, application leaders supporting sales should use a disciplined methodology to assess capability options and to align the roadmap with corporate priorities. Key ...

Analyst(s):   Ilona Hansen   |   Theodore Travis
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