... Customer service and support leaders are looking for innovative ways to differentiate their organizations through digitaltransformation. The Cool Vendors in this research can help in areas such as personalization, cross-channel engagement continuity and unstructured communications analysis. Analysis ...
Analyst(s): Alastair Woolcock | Brian Manusama | Simon Harrison | Olive Huang | Jim Davies | Anthony Mullen | Jim Robinson
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... Accelerate Digital for Future-Ready Business Frameworks for composable tech, empowered customers and the future of work Enhanced customer engagement and value are top expected outcomes from digital business investment It’s no longer enough to execute digitaltransformation at the speed of business. You ...
... All digitaltransformation strategies require significant changes to business operations. CIOs, with their business architects, can use our enterprise operating model framework to help C-suite and functional leaders understand the extent of change necessary to deliver digital strategy at scale. Analysis ...
Analyst(s): Janelle Hill | Irving Tyler | Richard Hunter | Peter Skyttegaard
... Access Insights Already a Gartner client? CIOs have a window of opportunity to lead the enterprise's digitaltransformation. If CIOs step up to this challenge, they will prepare themselves for bigger business roles. But first, they must acquire more of the soft skills that leaders need. Key Challenges ...
... This initiative is designed to offer the CIO strategic insight and tactical guidance regarding the ongoing digitaltransformation of both K-12 and higher education. Scope Analysis Top Challenges and How Gartner Can Help What are the emerging trends in education that need to be a part of my strategy? ...
Analyst(s): Terri-Lynn Thayer | Jan-Martin Lowendahl | Kelly Calhoun Williams
... cost transparency, total cost views of technology, applications and services spend with better budgeting and forecasting. As CIOs prepare for digitaltransformation, there may be no more important tool in their arsenal to drive business outcomes. Market Definition Market Direction Market Analysis Representative ...
... Access Insights Already a Gartner client? Many enterprises appoint a strategy-oriented chief digital officer to lead a digitaltransformation. CIOs should treat this kind of CDO as an ally, not a rival. CIOs can strengthen their position by taking four steps to support the CDO before the role fades away ...
... Application leaders struggling to maintain applications while meeting the challenges of mobility and digitaltransformation must improve results by creating an application strategy roadmap. They can deliver faster and more effectively by adopting product management, agile and bimodal practices. Analysis ...
Analyst(s): Deacon D.K Wan | Stefan Van Der Zijden | Bill Swanton
... Automation serves a key role in payers' digitaltransformation by freeing resources for product innovations that drive consumer engagement and health value. This decision framework arms CIOs with a roadmap and business case for their journey from robotic process automation to AI. Analysis No Payer Has ...