... Based on 3,500+ analyzed customer interactions, this research delivers data to build a business case for value-centered service transformation. Use this data on customer retention, spend, and cost reduction to win support for investments to shift customer service to a value and growth engine. Insights ...
Analyst(s): Andy West | Eric Keller
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... growth” and “degree of AI impact.” This framework grounds executive conversations, shifting the dialogue from speculative hype to realistic AI transformation strategies. Insights at a Glance Issue Impact More Detail Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): Daniel Sun | Owen Chen | Laura Craft | Bin Li | Greg Li
... All CMOs face AI transformation challenges, but not the same ones. Analysis of Gartner client consultations with marketing leaders reveals six recurring types of obstacles. CMOs who want to accelerate progress must identify these obstacles early, create visibility, and act on them systematically. Insights ...
... Organizations need to reevaluate manager spans and capacity required postwork and workforce shifts driven by AI-led or other business transformations. HRBPs can use this tool to make optimal span decisions based on manager expectations, current spans, and management complexity, helping drive renewed ...
... employee resistance or ensuring smooth technology deployment, but the ability to sustain behavioral changes. CFOs must engage employees as partners in transformation, helping them embed new behaviors in work and diagnosing the root causes of change outcomes. When to Use Directions for Use Gartner Recommended ...
... Access Insights Already a Gartner client? Leader and manager development is CHROs’ top priority to drive organizational growth and transformation, accelerated by investments in AI. CHROs should leverage seven targeted approaches to leadership development to build effective current and future leaders. ...
... Although 57% of B2B CMOs identify AI integration as an urgent priority, many pursue AI through technology adoption rather than organizational transformation. This research helps CMOs build an AI-driven organization capable of generating sustained business value, not just incremental productivity gains ...
... business will remain distinctly human. This research explores how CHROs can maintain HR’s human touch so its critical expertise is not overlooked in transformation efforts. Insights at a Glance Analysis Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): Duncan Harris | Piers Hudson | Alex Chertoff
... client? AI is accelerating IT spending growth across industries, but gains are increasingly concentrated among sectors scaling AI infrastructure and transformation. Communications, media and services leads this expansion, setting the pace for the next wave of technology investment. Opportunity Overview Notable ...
Analyst(s): Jonathan Davenport | James Ingham | Pankaj Verma | Jonathan Rivera | Jeff Casey | Rishi Sood | Gregor Petri | Nicole Foust | Marlena Brown | Inna Agamirzian | Peter Kjeldsen | Debbie Buckland | Simon Cushing | Hanna Karki | Shivani Palepu | Sruthi Nair | Marc Halpern | Scot Kim