... outpace business returns, creating C-suite pressure on CHROs. Treating AI as a user-based purchase ignores that deployment is primarily process transformation. CHROs can invert this gap by leading a cross-functional team to decompose tasks and enforce risk guardrails. Insights at a Glance Master the New ...
Analyst(s): Jen Phillips Kirkwood
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... Insights Already a Gartner client? IT procurement must evolve from overseeing costs and SLAs to driving business outcomes, with providers measured on transformation, AI value, resilience, and adoption. Heads of IT procurement should update contracts, replace activity-based KPIs, and tie incentives to measurable ...
... Access Insights Already a Gartner client? AI anxiety, change fatigue, and declining engagement are undermining workforce readiness for AI transformation. CIOs should replace one-size-fits-all engagement approaches with targeted actions aligned to four key intrinsic drivers — purpose, growth, curiosity ...
Analyst(s): Kevin Smith | Rob O'Donohue | Shawn Murphy
... Access Insights Already a Gartner client? Continuous transformation is changing the work HRBPs must perform and the capabilities required to perform it. This guide offers a collection of resources to help HRBPs build the judgment, execution and leadership capabilities needed to shape workforce decisions ...
... Access Insights Already a Gartner client? HR is a critical stakeholder in organizations’ AI transformations. However, many HR leaders find that their reputation is impeding them from having the impact they would like. To improve their image and influence, HR leaders need to build an HR strategy that ...
... Smart contracts will eventually automate the mass personalization of value exchange. Today, the technology is immature and mercurial, and once live, the outcome is irrevocable. CIOs should invoke at their peril. Analysis What Is a Smart Contract? Smart Contracts Enable Mass Personalization A Smart Contr ...
Analyst(s): David Furlonger | Richard Hunter | Nigel Montgomery
... collaborating to manage risk. Reduce complexity through designed simplicity. This user experience-based approach to business transformation seeks to deliberately design transformation to be easy to understand and execute. Unlock the value of people through AI. Empower employees to effectively engage with ...
... Facilitate Effective Risk-Based Authentication Decisions 3DS-2 Offers a Scalable Approach to Meet Regulatory Demands for Stronger Authentication in Digital Commerce 3DS-2 Can Be Tightly Integrated With Fraud Detection Tools to Improve Risk Mitigation Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): Akif Khan | Jonathan Care | Dayna Ford
... CCaaS platforms increasingly leverage AI to orchestrate customer engagement, automate workflows and enable real-time decision making across voice and digital channels. This helps customer service and support technology leaders improve operational efficiency, customer outcomes and employee experiences. Overview ...
Analyst(s): Jason Bridge | Pri Rathnayake | Megan Fernandez | Drew Kraus