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Research Jan 2021
... Citizen digital identity is maturing due, in part, to pandemic-related shifts of public service delivery to digital channels. But some myths about success factors prevail and need addressing so that government CIOs and those working with government can increase adoption and use of digital identity. ...

Analyst(s):   Arthur Mickoleit
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Research Apr 2021
... organizations scale digital initiatives, the volume and impact of technology require leaders to take on digital leadership responsibility. CIOs must take steps for enterprise leaders to define and expand their digital ambitions and abilities to build and operate a successful digital enterprise. Overview ...

Analyst(s):   CIO Research Team
Premium Research Feb 2026
... mainstream maintenance in 2027 and 2030, CIOs must balance business value and their need for transformation. This research describes how CIOs can proactively shape their approach to their SAP ERP transformations, rather than react to SAP’s recommended approach and timeline. Insights at a Glance Strategic ...

Analyst(s):   Fabio Di Capua   |   Denis Torii   |   Tonnie Van Der Horst   |   Johan Jartelius   |   Christian Hestermann   |   David Penny   |   Max Panther Hammond
Research Mar 2026
... function that can facilitate enterprise AI transformation amid shrinking budgets and volatility in 2026. This collection of essential resources helps CHROs benchmark their functions against those of peers, stay ahead of HR trends and facilitate functional transformation to support enterprise and workforce needs ...

Analyst(s):   Ben Cook   |   Christopher Long
Premium Research Mar 2026
... CHROs are struggling to stay relevant in AI transformations and maintain a strategic seat at the leadership table. This research shows how they can elevate themselves above transformation mechanics to architect the systems governing how work is done in their organizations while preserving fairness and ...

Analyst(s):   Lydia Wu   |   Stephanie Clement
Research Dec 2020
... Gartner client? Digital plans, small and large, accelerated due to the needed response to the pandemic. But changes made to support digitalization may not stick for the longer term. CIOs can embed the new digital ways of working, using systems, processes and practices to sustain digital momentum. Overview ...

Analyst(s):   Christie Struckman
Research Sep 2017
... that lay out their digital business journey and sharpen expected business outcomes. This report describes the key performance indicators necessary to do so. Analysis Two Kinds of Digital Business KPIs 1. Digital Business KPIs That Describe Optimization of Current Business Model 2. Digital Business KPIs That ...

Analyst(s):   Paul Proctor   |   James Anderson
Research April 12 2022
... How Are Highly Digital Midsize Enterprises Different? Fifty-seven percent of midsize enterprises (MSEs) increased the pace of their digital business initiatives in 2020 and 2021. As organizations accelerate their digital journeys, differences emerge in how midsize enterprises experiment with emerging ...
Premium Research Jun 2024
... This tool provides a list of vendors providing digital commerce core and ecosystem applications. Digital commerce leaders can use this tool to understand digital commerce ecosystem segments and corresponding vendors for their technology needs. Gartner Research ...

Analyst(s):   Jason Daigler   |   Mike Lowndes   |   Hanna Karki   |   Penny Gillespie   |   Debbie Buckland   |   Sandy Shen   |   Aditya Vasudevan
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