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Research Jun 2019
... CIOs must take a more agile approach to dealing with the rapid succession of digital business disruptions. Impacts Analysis Impacts and Recommendations Wave No. 1: The Enterprise Flips From Cost to Growth Wave No. 2: Digital Disruption Sows Chaos Market by Market Wave No. 3: The Platform Business Model ...

Analyst(s):   Leigh McMullen   |   Dave Aron
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Research Feb 2017
... leaders should use this approach to put people at the center of the innovation process. Analysis The Enterprise Architect as Digital Designer A Human-Centered Approach to Digital Design Set Your Objectives Identify Your Target Customers Observe Target Customers in Context Interview to Gain Greater Insight ...

Analyst(s):   Marcus Blosch   |   Betsy Burton
Research Feb 2022
... becomes the new standard, building an engaging digital workplace experience becomes critical for attracting and retaining talent. We evaluate 17 vendors to enable sourcing, procurement and vendor management leaders to select the best provider for outsourced digital workplace services. Strategic Planning Assumption ...

Analyst(s):   DD Mishra   |   Katja Ruud   |   Daniel Barros   |   David Groombridge   |   Stephanie Stoudt-Hansen
... and making digital transformation the primary goals for the banks, we will see more investments flow into newer concepts like artificial intelligence (AI) and blockchain.” “Financial services firms are lagging behind global top-performing organizations in relation to digital transformation. They hope ...
Research Jul 2019
... IT employees who have defined their careers around specialization may struggle as digital business transformation changes demand and expectations. Leaders can help by delineating versatile, non-linear career paths. Recommended by the Authors Gartner Insights Abstract ...

Analyst(s):   Rimma Gurevich
Research Jun 2017
... Gartner developed this case study to describe Ansell’s approach to socializing their digital strategy and related investments. Gartner Insights Abstract ...

Analyst(s):   Marketing Research Team
Premium Research Jul 2026
... Many ServiceNow customers are at a crossroads; use ServiceNow as an IT tooling vendor or leverage it as a strategic business transformation platform aligned to enterprise goals. This research helps enterprise applications leaders develop a strategy to guide expansion and strategic investment in ServiceNow ...

Analyst(s):   Jan Cook   |   Alastair Woolcock
Research Jun 2026
... intelligence, function and data. To capture hidden value, product leaders must adopt a multifaceted smart layer architecture to enable adaptive business transformation. Overview Analysis Gartner Recommended Reading Notes Gartner Insights Abstract ...

Analyst(s):   Ray Valdes
Research May 2026
... fundamentally reshape cloud buying behaviors by augmenting most human-driven procurement activities. Cloud providers must prepare now for this transformation, as those without agentic-to-agentic (A2A) buying capabilities will risk being excluded from buying journeys. Overview Strategic Planning Assumption ...

Analyst(s):   Jimmy Chuang
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