... Purpose and Glide Path to Digital Business Maturity for Finance-Enabled IT Management Practices Export Scenarios for Finance-Enabled IT Management Practices IT Chargeback Leads to Digital Business Pricing Schemes IT Performance Management Mixed With Business Metrics Creates Digital Business Metrics IT Benchmarking ...
Analyst(s): Stewart Buchanan | Kurt Potter
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... Digital customer service offerings focus on seamless conversation orchestration across digital channels complementing, or in some cases replacing, traditional customer service platforms. Customer service and support technology leaders can use this Market Guide to evaluate vendors in this market. Overview ...
Analyst(s): Steve Blood | Bern Elliot | David Norrie
... A digital experience platform is designed to provide content management capabilities and support personalized digital experiences across different use cases in the customer journey. Application leaders can learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner Recommended ...
... learning and personalization has accelerated the demand for digital assessment solutions. However, use of AI has exacerbated the challenge of test security and data privacy. Education CIOs should use this Market Guide to evaluate platforms for digital assessment and track trends. Overview Strategic Planning ...
... CSPs are deploying digital marketplaces to offer self-service or guided selling of their and partners’ products and services and create new routes to market and revenue streams. This research will help CSP product leaders understand the drivers and implications of this emerging trend in 2025. Overview ...
... CSOs should redefine digital commerce as a strategic asset for the sales organization, not just a buyer self-service tool. By integrating it into sales strategies, CSOs can unlock new business opportunities, improve customer engagement, generate rich buyer insights and drive revenue growth. Overview ...
Analyst(s): Aditya Vasudevan | Luke Tipping | Mike Lowndes
... Google Workspace continually evolves in AI, user experience and meeting services, providing tools to enhance the digital employee experience. We give digital workplace applications leaders an overview of the new features Google Workspace offers, along with strategies for maximizing your investment. ...
Analyst(s): Joe Mariano | Jason Wong | Nikos Drakos
... Research Already a Gartner client? Tools that measure and continually improve the digital employee experience are becoming more important as enablers of modern digital workplaces. This research helps end-user services and digital workplace leaders select the right DEX tool. Overview What You Need to Know ...
Analyst(s): Dan Wilson | Lina Al Dana | Stuart Downes | Autumn Stanish | Tom Cipolla
... Research Already a Gartner client? CSPs are adopting platform models, especially targeting the B2B market segments through digital marketplaces. CSP CIOs should partner with digital marketplace solution providers that can help them efficiently manage multiple partners and diverse products, services and ...
Analyst(s): Susan Welsh de Grimaldo | Khurram Shahzad | Will Rice