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Research Jul 2026
... Glance Strategic Planning Assumption The Journey to AI Success Begins With Data Actions Cautions Five Milestones on the Road to Marketing’s AI Transformation Success Measures Contributors Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Rachel Dooley
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Complimentary Research November 21 2025
... service, integrate GenAI into IVR systems, and adapt to the rise of third-party platforms are setting new standards for service delivery. This transformation enhances both operational performance and customer outcomes. Our research highlights the importance of aligning service channels with customer ...
Premium Research May 2026
... Digital sovereignty has shifted from a compliance checklist to an existential imperative. CIOs must drive their enterprises toward digital sovereignty to regain control of key digital and AI assets, thereby ensuring business continuity across all key jurisdictions of operation. Insights at a Glance ...

Analyst(s):   Rene Buest   |   Gregor Petri   |   Tsuneo Fujiwara
Research Jan 2025
... tools require modern solutions to enforce corporate governance and regulatory compliance. I&O leaders can use this research to compare 14 vendors’ digital communications governance and archiving products based on 10 critical capabilities and five use cases. Overview Strategic Planning Assumptions What ...

Analyst(s):   Rizvan Hussain   |   Michael Hoeck   |   Jeffrey Hewitt
Client Story March 28 2024
... Gartner for Supply Chain Supporting Annual Strategic Planning for the Supply Chain Organization Industry: Medical Device Manufacturing Revenue: + $15B Employees: + 45,000 Mission-critical priority A large American medical device manufacturer, the supply chain leader found herself under t ...
... Client Story Novo Nordisk Improves Supply Chain Process Learn how Steen Morch, Vice President, Supply Chain and Local Manufacturing at Novo Nordisk, uses Gartner guidance and toolkits to drive strategy and strengthen supply chain processes. Related Gartner resources Gartner for Supply Chain Future of Su ...
Webinar On-Demand
... The current semiconductor shortage impacts nearly every industry in every region across the globe, and for many, it shows no signs of abating any time soon. Where is the impact felt most? How long will the shortage last? How should supply chain leaders navigate through the transitions? Join this com ...

Analyst(s):   Cori Masters
Research May 2021
... Access Insights Already a Gartner client? Daimler, METRO, Nokia, Prudential Financial, Whirlpool and other businesses show that long-lasting service delivery models are being overturned by today’s rapid change. CIOs and SPVM leaders must ensure that enterprise providers are a change agent, not a sourc ...

Analyst(s):   Sandra Notardonato   |   Claudio Da Rold   |   Andy Rowsell-Jones
Webinar On-Demand
... practices from peer groups. As a result, digital workplace leaders are struggling to sift through vendor data and anecdotal evidence to identify the real signals that can help build a sustainable future. The pressing question on their minds is: How can digital workplace leaders support workforce productivity ...

Analyst(s):   Tori Paulman
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