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Research May 2017
... With many medical devices and equipment embedded with new digital capabilities, Drägerwerk's cross-functional product security team focuses on the growing need to improve the digital security experience for its customers. The Need for Cross-Functional Collaboration Team Structure Table 1: Role of Individual ...

Analyst(s):   CIO Research Team
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Premium Research Dec 2019
... been the bedrock of the world’s most successful businesses. The evolving technology environment calls for the legacy systems to undergo a dynamic transformation. Peer Connect members discuss how to boost the performance of this cornerstone of all organizations. Overview Peer Strategies Costs Professional ...

Analyst(s):   Peer Contributors
Premium Research Nov 2024
... Board for Global CIOs members regarding their experiences of working with an outsourced digital workplace services (ODWS) provider. It outlines members’ engagement with their ODWS provider(s) on implementing digital employee experience (DEX) strategies and experience-level agreements (XLAs). Overview ...

Analyst(s):   Consult the Board Research Team
Research Oct 2020
... client? Survey results reveal that companies across many industries heavily rely on digital twins to optimize their operations. Application leaders should leverage these insights to better understand and use digital twins to improve business outcomes, particularly cost optimization. Overview Strategic ...

Analyst(s):   Marc Halpern   |   Alfonso Velosa   |   Benoit Lheureux
Research Jul 2017
... CIOs have a responsibility to ensure the IT workforce can operate in a digital ecosystem. CIOs need to identify and develop relevant competencies in the workforce. Analysis Identify and Define the Competencies Required to Build a Digital-Ecosystem-Ready Workforce Create Learning Maps to Develop Competencies ...

Analyst(s):   Lily Mok   |   Diane Berry
Research Oct 2021
... new governance practices enterprises have adopted and what challenges they face in the digital era. This research gives CIOs data and insights on how I&T governance practices can help or hinder enterprises’ digital acceleration. Overview Survey Objective Data Insights Additional Research Contribution ...

Analyst(s):   Joanne Kopcho   |   Remi Gulzar
Research Jul 2026
... conventional KM practices obsolete. This research helps customer service and support technology leaders identify KM innovations that enable the transformation of service operations and customer experience. Market Definition/Description Magic Quadrant Vendor Strengths and Cautions eGain KMS Lighthouse ...

Analyst(s):   Jennifer MacIntosh   |   Pri Rathnayake   |   Patrick Quinlan   |   Drew Kraus
Premium Research Jun 2026
... contracts link provider compensation to value realized over time rather than predefined outcomes or delivery effort. It can unlock greater value in transformation scenarios but introduces complexity if applied incorrectly. This note explains when gain share creates a clear advantage and when outcome-based ...

Analyst(s):   Sundar Viswanathan   |   Biswajit Maity   |   Luis Pinto   |   Brett Sparks
Research May 2026
... Access Insights Already a Gartner client? Talent acquisition suites have experienced rapid and significant transformation over the past year, driven primarily by accelerated adoption of AI and increasingly autonomous agents. Recruiting leaders can use this Magic Quadrant to guide their hiring technology ...

Analyst(s):   Hiten Sheth   |   Jackie Watrous   |   Rania Stewart
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