... improving the customer experience while managing costs; designing an optimal service channel strategy; measuring and reducing customer effort; and how to hire, develop and retain high-potential frontline talent. Follow news and update from the Gartner Customer Service & Support Practice on X and LinkedIn using ...
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... for newly redesigned roles. HR must also evaluate the impact on hiring strategies, identifying which technical requirements and assessments are now unnecessary for open and upcoming roles and determining how to assess talent against any new skill needs. Four-Day Workweeks Go from Radical to Routine A four-day ...
... current capabilities, then act
Externally hired CFOs face additional challenges in assessing the current capabilities of their new departments, but these challenges can also be opportunities to realign talent capabilities with the priorities of the business. New CFOs should assess their team by reviewing ...
... accounting for environmental, social and governance (ESG) factors when assessing suppliers. Apply an evidence-based approach, assessing suppliers’ commitment, transparency and progress on different sustainability topics. Create standard definitions for each sustainability metric: greenhouse gas (GHG) emissions ...
... financial and HCM domains, and the ERP market can be difficult to navigate for these stakeholders. Selecting a cloud ERP solution results in a multiyear commitment, and choosing the best-fit cloud ERP solution can consume a considerable amount of money, time and resources. If planned poorly, your project will ...
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... The implication for marketing folks is to pitch responsibly-sourced products. For supply chain it’s about delivering on the promise. Kellogg’s commitments here start way upstream with farms – many in emerging markets – that lack the visibility, resources and clout to stay ahead of technology and market ...
... on semantics. The language of success Supply chain normally owns the inventory, production capacity and shipping volume needed to meet customer commitments. Unfortunately it is almost always someone else’s job to say yes to the customer in the first place. No one wants to be perceived as the deal prevention ...
... post-use by customers, but are now designing their supply chains so that waste materials can flow back as inputs to new products. I mentioned Unilever as a company with a long-term commitment to the environment. The company has an initiative called “Sustainable Living Plan” that seeks to decouple business ...