... Access Research Already a Gartner client? Many CMOs see personalization as a critical capability gap to achieving their business goals. Direct your personalization investments more confidently by seeing how your peers are approaching budget allocations, technology adoption and talent management to ensure ...
Analyst(s): Janine Kanters
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... automation shift agent roles to more complex work, reactive coaching falls short. Leaders must implement proactive coaching programs to close skills gaps and deliver on the service’s new mandate to deliver customer and organizational value. Overview Introduction Analysis Gartner Recommended Reading Gartner ...
Analyst(s): Jonathan Schmidt | Kathy Ross | Melissa Fletcher
... across five industries to identify key trends and best practices for CMOs. Use this research to understand current performance, as well as to identify gaps and opportunities for improvement. Introduction Analysis Gartner Recommended Reading Gartner Research ...
... move beyond issue resolution and drive customer and organization value, customer service and support leaders require a framework to close the value gap. Leaders should use the successful customer profile as the transformation framework to enable the new mission for service and support. Overview Introduction ...
... As AI transforms program and portfolio management (PPM) work from individuals creating deliverables to reviewing AI outputs, it creates a skills gap among nonexperts in AI. Mentoring and training programs guided by an AI roadmap can equip nonexperts with the necessary AI skills for success. More Detail ...
... As IoT adoption grows, bridging gaps in connectivity, device management and edge processing becomes crucial for I&O architects. This research explores AWS IoT Greengrass, highlighting its capabilities as a device edge software platform and offering insights into its deployment, strengths and challenges ...
... Data and analytics leaders often struggle to deliver business value from data, analytics and AI solutions due to workforce literacy gaps. They should use this tool to boost data and AI literacy, guide capability assessments and design learning plans for skills development. When to Use Directions for ...
... Access Research Already a Gartner client? Many low-experience workers in judgment-heavy roles misuse GenAI assistants, widening skills gaps and risk. CIOs can use this research to replace GenAI augmentation strategies with GenAI simulators that safely compress experience, upskill protégés and increase ...
Analyst(s): Nate Suda | Tori Paulman | Vernon Thaver
... Access Insights Already a Gartner client? Cyberattacks rapidly exploit identity gaps and misconfigurations, taking advantage of vulnerabilities before they are patched, escalating risks for organizations. Cybersecurity leaders should adopt threat hunting to identify and stop attacks early and prevent ...
Analyst(s): Deepak Mishra | Carlos De Sola Caraballo