... Access Insights Already a Gartner client? CIOs and technology leaders must bridge generational divides to maximize GenAI adoption and value. Use this research to harness AI-native talent, foster inclusive collaboration and ensure secure GenAI use across your teams. Insights at a Glance Impact Brief Actio ...
Analyst(s): Shanna Grafeld
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... expect linear ROI, they make the wrong decisions — scale too early, cut too soon, and lose value. Use the Gartner Hype Cycle framework to explain the gap, reset expectations, and stay in control of decisions. Insights at a Glance Issue Impact Translate Hype Into Value Gartner Recommended Reading Gartner ...
Analyst(s): Lloyd Jones | Lauren Wheatley | Cesar Lozada | Tom Nolan | Robert Naegle
... Service leaders are investing in new technologies, but remain concerned about agent adoption. This research explores current agent sentiment toward their tools and provides guidance on how to rebuild trust in systems and tools to drive future adoption of AI solutions. Insights at a Glance Context The B ...
... strategic innovation. Application leaders must set clear expectations to align ERP outcomes with organizational goals and avoid a value expectation gap. Insights at a Glance Impact Brief Actions and Cautions How to Execute Success Measures Gartner Recommended Reading Gartner Research ...
... Access Insights Already a Gartner client? Analyst relations (AR) leaders face an “AI Credibility Gap” that threatens their relevance. AR must move beyond using AI solely for productivity (“AI for AR”) and master the technical acumen required to guide the business (“AR for AI”). This note provides a framework ...
... SaaS is attracting more attention from threat actors, requiring security and risk management leaders to address critical cybersecurity gaps in this cloud form factor. SRM leaders must identify and mitigate risks to the organization posed by SaaS applications. Overview Introduction Analysis Gartner Recommended ...
... Higher base pay attracts talent but may also create equity problems. To maintain pay guidelines, recruiting leaders should proactively identify “hot jobs,” help hiring managers make sustainable long-term decisions and train them to leverage the full total rewards toolkit. Insights at a Glance Organizations ...
... As AI monetization and internal operational AI use broadens, a widening K-shaped divide in performance is emerging between higher- and lower-growth B2B tech organizations. Higher-growth organizations invest more in marketing, fueling revenue performance, while constrained budgets show slower growth. ...
Analyst(s): Amy Jenkins | Jen Kady | Christy Ferguson | Nina Maj Fjordvald