... 72% of sales organizations report low reinvestment of those time savings back into high-value sales activities, creating a significant “reinvestment gap” that limits AI’s impact on commercial performance. During the opening keynote at the Gartner CSO & Sales Leader Conference, which is taking place here ...
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... beyond pilot purgatory and the “productivity trap”. Key Takeaways “Only 15% of CEOs say the CMO has the level of AI-savviness they need in 2026. That gap is a risk - but it’s also an opportunity to lead.” “AI readiness moves faster than human readiness, and that mismatch is what makes value so hard to ...
... In this session, Janel Everly, Senior Director Analyst at Gartner, explained how CFOs can address emerging risks and close the operational readiness gap. Key Takeaways According to a recent Gartner survey, 56% of surveyed non-executive board directors believe organizations should increase their risk appetite ...
... Organizations that can scale AI and digital initiatives while demonstrating business value, maintaining cost and risk discipline, and addressing critical skills gaps without slowing innovation, are expected to outperform their peers.” Additional Insights Available Gartner clients can read more in Forecast: Public ...
... but most organizations are still figuring out how to monitor and trust these systems,” said Padraig Byrne, VP Analyst at Gartner. “That visibility gap makes scaling risky and that’s why observability matters. Unlike traditional software, AI’s decision making is often hidden, making it hard to explain ...
... boosting total rewards investments by focusing on equitable reward and recognition programs, pay transparency and well-being programs. This includes investments in areas such as compensation planning technologies, pay equity tools or smart wearable technology to monitor employee stress and fitness levels. ...
... in vision and innovation (see Figure 1). Competitors can invest in model innovation and scalability features to future-proof offerings and close the gap. The next generation of AI agents will be ecosystems of expert agents providing deeply specialized automation. Though Google will play a key role at ...
... third-party GenAI tools than company-provided chatbots during their most recent service interaction. Service and support leaders should account for this gap when estimating chatbot adoption and ROI. Stated willingness indicates potential demand, but actual adoption will depend on whether customers view the ...
... growth. On the other hand, when it comes to innovation, only 16% of innovation leaders say their organizations accept a high level of risk. Closing this gap is a must. Executive leaders can pursue a wide range of projects and scale the right ones into the fabric of the business by doing five things that contradict ...