... industries are shifting rapidly toward frictionless digital experiences and hyperpersonalization. While provider trust remains robust, CMOs must bridge the gap between customer GenAI readiness and the delivery of value-driven interactions. Insights at a Glance Issue Impact More Detail Gartner Recommended Reading ...
Analyst(s): Ross Cosner | Chris Beland
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... Nowadays, it’s not about what customers want or are willing to pay. It’s about what they will tolerate, e.g., inconvenience, errors and privacy intrusions. What used to be considered sneaky and exploitative is becoming mainstream. This research examines the new rules of the tolerance economy. Overview ...
... Access Research Already a Gartner client? CIOs believe boardroom stakeholders pay inadequate attention to critical IT infrastructure and operations topics. CIOs must opportunistically inject these topics into boardroom discussions and establish clear linkages to the infrastructure components of concrete ...
Analyst(s): Mark Margevicius | Joseph Provenza | Mike Cisek
... The EU Cyber Resilience Act drives customer investments in security, but cybersecurity providers must pay attention as spending on non-CRA security may be threatened as a result. CPOs must rebalance cybersecurity investments to take advantage of shifting demand arising from the CRA. Overview Strategic ...
... AI value while addressing governance, security, ethical and regulatory concerns. Without a clear governance framework, organizations risk compliance gaps, diminished trust and missed business opportunities. This roadmap provides a practical approach to building and evolving AI governance capabilities ...
... because of a lack of understanding of this group’s potential. CIOs should partner with HR to create an IT neurodiversity talent strategy to close skills gaps with these highly skilled yet mostly unemployed individuals. Overview Strategic Planning Assumption Introduction Analysis Gartner Recommended Reading ...
... Access Insights Already a Gartner client? Most AI initiatives fall short due to critical skills gaps in AI engineering capability. This research equips software engineering leaders to assess senior candidates’ engineering experience, technical acumen (including example assessments), and behavioral skills ...
Analyst(s): Mukul Saha | Aaron Harrison | Manjunath Bhat | Nabeeha Ahmed | Nitish Tyagi | Frank O'Connor
... demands grow and global volatility increases, thinly stretched legal departments must rethink talent management or face significant skills and resource gaps. GC can better leverage paralegals, an often-overlooked resource, to unlock greater efficiencies. Insights at a Glance Issue Impact More Detail Gartner ...
... Closing the skills gap is no longer optional as AI-driven shifts demand a workforce that can adapt or be left behind. This note guides learning and development leaders to learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner Recommended Reading Methodology Gartner Insights ...