... Despite CX’s perceived importance, CMOs struggle to prove its bottom-line impact due to many variables influencing business outcomes. Learn how peers link customer behaviours, CX metrics and business results to demonstrate improved customer loyalty, lifetime value and lasting financial growth. Overvi ...
Analyst(s): Aditi Ananya | Ankita Soni
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... This research presentation is for the report "Adaptive IT Governance," which addresses the question, What adaptive IT governance practices need to be adopted to meet the needs of the digital age? Overview Gartner Recommended Reading Gartner Insights Abstract ...
... Access Insights Already a Gartner client? Adopters relying on passive governance for AI agents risk massive operational chaos and legal liability when unsupported zombie systems inevitably go rogue. Product leaders should focus on preemptive governance and security to help identify and safely decommission ...
... Access Insights Already a Gartner client? We improved data visibility and utility, but agentic AI changes the stakes and fundamentally shifts our governance focus. We are no longer governing answers. We are governing actions. Gartner Recommended Reading Gartner Insights Abstract ...
... to developing and scaling ontologies, covering aspects related to investment objectives, governance structures, and key challenges. Overview Summary of Results Survey Respondents and Questionnaire Gartner Insights Abstract ...
... •Why multiple AI orchestration layers are emerging across the enterprise •Where governance gaps exist in managing multi‑agent workflows •How to evaluate competing orchestration platforms and vendor claims •What to prioritize to ensure control, accountability and trust As enterprises scale AI agents across ...
... against peers. Gartner advisors, surveys, and webinars delivered actionable insights and best practices, helping the General Counsel shift from transactional legal work to a more strategic advisory role while strengthening governance and board effectiveness. Business impact With Gartner’s support, ELCO Mutual ...
... government shared services arrangements around the world are not working because of shared services governance. Government CIOs can learn from our case example to create shared services that focus on proper governance arrangements to align expectations. Key Challenges Introduction Analysis Shared Services Must ...
... enterprise security, governance, and workforce readiness. Heads of EA should embed robust AI governance and continuous risk mitigation into enterprise architecture to maximize their AI investments. Insights at a Glance Issue Impact More Detail Gartner Recommended Reading Gartner Insights Abstract ...