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Research Jul 2026
... Access Insights Already a Gartner client? Organizations often fail to capitalize on the data captured to measure SLA attainment. This guidance explains how to turn SLA data into a diagnostic engine, enabling proactive, data-driven service improvement and stronger vendor governance to reduce cost, risk ...

Analyst(s):   Mark Whitehouse
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Research Jun 2026
... Access Insights Already a Gartner client? Technology is now embedded across most procurement decisions, often going unrecognized. This creates hidden risks that traditional category-based governance cannot address. CPOs must embed technology risk reviews into sourcing processes to ensure risks are identified ...

Analyst(s):   Jess Aggio   |   Dawn Singer   |   Ryan Polk
Research Jun 2026
... Access Insights Already a Gartner client? CIOs build resilience in IT shared services with ongoing, risk-based governance, not static location choices. A CIO cannot resolve every competing national interest, but can continually evaluate service placement to enable stakeholders to respond to changing ...

Analyst(s):   Leo Brenner   |   Swati Sah   |   Stewart Buchanan
Research Jul 2026
... Access Insights Already a Gartner client? Heads of I&O must manage technical debt and AI risks by embedding security into DevOps. This note outlines four steps to build an AI-ready, security-driven culture using AI-augmented tools, TRiSM governance and platform engineering without hindering agility. ...

Analyst(s):   Hassan Ennaciri   |   Daniel Betts   |   Owen Marino   |   Chris Saunderson   |   Manjunath Bhat
Research Jun 2026
... Access Insights Already a Gartner client? Responsibility for delivering technology is increasingly democratized — a trend rapidly accelerated by generative and agentic AI. Heads of enterprise architecture must deploy critical practices, such as adaptive governance and minimum viable architecture, to ...

Analyst(s):   Auria Asadsangabi
Research Jul 2026
... governance into enablers of automation and advantage. Insights at a Glance Impact Actions Cautions How to Execute Success Measures Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Julia von Massow
Research Jun 2026
... Access Insights Already a Gartner client? Avoid applying 3PL contract structures to 4PL models, which can limit the value they deliver. Heads of logistics can use this research to negotiate 4PL contracts by aligning governance, pricing, and integration to improve cost, service levels, and visibility. ...

Analyst(s):   Randy Eck   |   Matthew Beckett
Research Jul 2026
... Access Insights Already a Gartner client? Most enterprise data isn’t organized, contextualized, governed, or automated in a way that autonomous AI agents can act on it. These cool vendors address the gap by offering AI-native products for real-time context, continuous governance, semantic consistency ...

Analyst(s):   Nina Showell   |   Robert Thanaraj   |   Michael Simone   |   Jenna Goodrich   |   Xingyu Gu   |   Sarah Turkaly   |   Anurag Raj
Research May 2026
... Access Insights Already a Gartner client? For MNCs experiencing slower business growth in China, China CIOs face pressure from headquarters to reclaim IT autonomy. They must shift from “fight for autonomy” to collaborating with local business and global IT to recalibrate governance, balancing local responsiveness ...

Analyst(s):   Owen Chen   |   Greg Li   |   Bin Li
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