... Access Insights Already a Gartner client? Agentic AI initiatives in IT services fail when automation outpaces governance. SPVM leaders must shift to capability‑based contracts that codify business logic, preserve human accountability, retain expertise, and enforce reversibility, as AI agents’ autonomy ...
Analyst(s): Andrea Lanzavecchia | Katarzyna Fonteyn | Luis Pinto | Biswajit Maity
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... Access Insights Already a Gartner client? Legacy IT governance fails to control autonomous agents. If left unchecked, this causes behavioral drift and probabilistic liability. Application leaders must implement eval-driven development and build an orchestration firewall to monitor reasoning and scale ...
... Access Insights Already a Gartner client? Effective strategic IT cost management starts with disciplined preparation. CIOs need visibility, benchmarking and strong governance to ensure cost optimization delivers sustainable results. Without these foundations, cost programs become reactive and fail to ...
Analyst(s): Bryan Hayes | Cesar Lozada | Robert Naegle | Galliopi Demetriou
... Access Insights Already a Gartner client? Deep enterprise adoption, integrations and strong Fortune 500 traction make Glean the front-runner in the enterprise context graph race. To narrow the gap, competitors can expand cross-system decision tracing, strengthen governance layers and advance agent-focused ...
... Access Insights Already a Gartner client? Insufficient governance is why manufacturing’s operating models are misaligned and falling short of promise. The path for CSCOs looking to cement manufacturing’s contribution to margin growth and network efficiency starts with moving past singular smart factory ...
... Access Insights Already a Gartner client? Heads of I&O must remove EIS barriers to leverage AI-driven operations. This research defines a strategy across governance, change management, and outcomes to drive transformative, efficient IT operations in complex environments with multiple monitoring and observability ...
... Access Insights Already a Gartner client? AI agents are digital actors capable of modifying production systems, rendering traditional I&O approaches obsolete. To ensure manageability, I&O must pivot to a framework of defined decision rights, adaptive governance and agent-specific metrics. Insights at a ...
Analyst(s): Cameron Haight | Joe Antelmi | Ashish Banerjee | George Spafford
... close governance and compliance gaps. Insights at a Glance Impact Brief Actions Cautions How to Execute Success Measures Contributors Gartner Recommended Reading Gartner Insights Abstract ...