... Application leaders must closely monitor the evolution of AI agents, a groundbreaking technology set to autonomously execute complex actions across a multitude of industries. AI agents will offer transformative opportunities while also raising significant security and ethical concerns. Gartner Resear ...
Analyst(s): Tom Coshow
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... Improving multichannel journeys challenges customer service and support leaders, with traditional journey maps failing to drive long-term impact. This research shows how leaders can benefit from customer journey analytics and orchestration tools to better analyze, prioritize and orchestrate CX. Overv ...
Analyst(s): Daniel O'Sullivan | Christopher Sladdin | David Norrie
... Customer journey mapping is a technique for understanding and designing journeys, but it often fails to drive long-term improvement. Customer service and support leaders focused on CX should consider dedicated customer journey mapping technologies to drive collaboration and sustain improvement. Overv ...
Analyst(s): Michael Chiu | Daniel O'Sullivan | Christopher Sladdin
... Where are education institutions innovating to improve operational effectiveness and digital transformation? Education CIOs can join this webinar to review sector innovation patterns and learn lessons from the participants and winners of the 2024 Gartner Eye on Innovation Awards for Education. Sessio ...
... Access Research Already a Gartner client? Managing multicloud entitlements is challenging due to proliferating machine identities and inconsistent configuration approaches across cloud providers. This research helps security and risk management leaders integrate IAM and cloud security methods with CIE ...
Analyst(s): Paul Mezzera | Michael Kelley | Abhyuday Data
... Access Research Already a Gartner client? Mitigating account opening and account takeover risks is increasingly difficult with fragmented security tools. Journey-time orchestration enables identity and access management leaders to manage complexity within user sessions and reduce IAM risks without com ...
... Access Research Already a Gartner client? Agentic AI promises transformation, as well as challenges to the management of IT infrastructure and operations. I&O leaders need to reimagine their infrastructures, I&O operating models and information about the overall environment to maximize the value AI ag ...
... Efficient Growth The CFO’s No. 1 mandate is efficient growth, or sustained long-term revenue growth with simultaneous margin improvements. There are many levers the CFO can pull to drive efficient growth, but the best strategy is to invest in big growth bets. Download Gartner’s research, “Creating th ...
... Access Research Already a Gartner client? To increase market share, it’s important for CSOs to integrate competitive intelligence into sales strategies. CSOs should leverage internal and external data sources to stay informed about market dynamics, anticipate competitor moves and tailor their sales st ...