... Customer service and support leaders with a VoC program miss opportunities to remove demand for service while improving the customer experience with the product. Establish a relationship with the product leader and a process to gather and communicate service data to drive product and CX improvement. ...
Analyst(s): Daniel O'Sullivan | Rupinder Chandhok
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... IT distributors present new revenue opportunities through access to distributors’ reseller partners, new verticals or new geographies. This research discusses the key IT distributor topics that tech CEOs must grasp to start building a framework for a two-tier distribution strategy. Overview Analysis Ga ...
... In today’s environment, CSCOs have an opportunity to own how supply chains serve their companies. This article outlines four destabilizing forces — conflicting priorities, global uncertainty, internal transformations and AI — and how CSCOs can navigate them to drive value. Gartner Research ...
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... Hidden process complexities, unrealistic cost-savings expectations and subjective decisions hinder automation success for digital transformation. Technology innovation leaders can use process mining to identify automation opportunities, set realistic expectations for RPA and eliminate subjectivity. O ...
Analyst(s): Sachin Joshi | Marc Kerremans | David Sugden | Cathy Tornbohm
... Gartner’s Hype Cycle for Digital Government Services focuses on technologies that enable mission outcomes. Product leaders can use the downloadable presentation to identify emerging technologies and innovation profiles aligned with their go-to-market strategy, messaging and positioning. Gartner Resea ...
... Procurement technology leaders struggle with suboptimal end-user experience of procurement applications, hampering the technology ROI. Procurement intake solutions improve end-user experience, provide visibility to improve process and policy compliance, and enhance applications adoption. Overview Stra ...
... In 2023, high interest rates drove banks’ profits up and led to increases in IT budgets. In 2024, CIOs from retail and commercial banks will pursue new revenue generation by leveraging GenAI and modernizing payment and core banking systems, while also improving how they prevent risk and fraud. Contri ...
... It’s important for product marketers to support sales development representatives in meeting their pipeline volume and conversion goals. Use this research to develop more effective buyer enablement content, streamline sales enablement efforts and improve alignment through SDR feedback loops. Overview ...