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Premium Research May 2026
... effectively leverage OT data and amplify OT value outcomes. CIOs should use this research toward that end. Insights at a Glance Issue Impact More Detail Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Ricardo Chang   |   Kristian Steenstrup   |   Jo-Ann Clynch
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Premium Research May 2026
... for AI skills development and changing perceptions of AI interview technologies. Insights at a Glance What You Need to Know Why It Matters Trends and Talent Strategy Implications Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Jamie Kohn   |   Swagatam Basu
Research Jun 2026
... Access Insights Already a Gartner client? Technology-enabled intake and triage is key to transforming legal’s operating model, allowing the department to scale value and respond to the pressures of a complex operating environment. GCs can use this research to understand the benefits of technology-enabled ...

Analyst(s):   Chelsea Sweeney
Premium Research Nov 2025
... rapid AI-enabled transformation and acceleration. CIOs and IT leaders can leverage this research for the latest insights on ServiceNow’s evolving role across workflow orchestration, AI governance, autonomous agents, CRM, cybersecurity and enterprise data. At a Glance Overview AI Position Noteworthy Events ...

Analyst(s):   Deepti Gopal   |   Alastair Woolcock   |   Kelli Smith   |   Dennis Gaughan   |   Mike Gotta   |   James Boyle   |   Nicole Paripurana   |   Jess Aggio   |   Kumar Dhir   |   Jan Cook   |   Susan Welsh de Grimaldo   |   Colin Fletcher
Premium Research Jun 2026
... confront tough integration and governance obstacles, making the journey from pilot projects to full-scale operations both urgent and complex. Insights at a Glance Strategic Planning Assumption Issue Impact More Detail Contributors Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Jo-Ann Clynch   |   Lloyd Jones
Research May 2026
... Access Insights Already a Gartner client? Higher education CIOs are under pressure to innovate while reducing costs and improving experience. CIOs can use this research to evaluate AI agent adoption and considerations across security, governance and delivery models to inform investment aligned with desired ...

Analyst(s):   Marlena Brown
... strengthen IT’s strategic value, improve decision-making, and deliver measurable business outcomes by combining real-world expertise with Gartner insights, proven tools, and collaborative workshops tailored to client priorities. Business impact Clients working with Vincent gain stronger credibility, ...
Research Apr 2026
... Access Insights Already a Gartner client? To deliver AI-driven productivity, software engineering leaders must adapt their governance approaches for AI-native workflows. Redesign governance processes with AI-powered risk management, adaptive context-based controls, and guardrails embedded in platforms ...

Analyst(s):   Akriti Kapoor   |   Keith Holloway
Research Feb 2026
... Access Insights Already a Gartner client? D&A leaders struggle to engage business partners effectively in D&A governance initiatives. They can accelerate governance decision making by using easily understood enterprisewide principles. In turn, D&A leaders can “pull forward” the most common challenges ...

Analyst(s):   Claire Song   |   Cameron Roche
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