... Access Insights Already a Gartner client? This Market Guide provides insight to the evolving customer management BPO services market and reviews key service providers managing marketing, sales and customer service processes. Sourcing, procurement and vendor management leaders should use it to identify ...
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... integrated with an IoT-enabled platform. Higher education CIOs can review this insight to develop infrastructure for student and staff connectivity, improving their total experience while minimizing environmental impact. Gartner Insights Abstract ...
Analyst(s): Grace Farrell | Tony Sheehan | Robert Yanckello | Paul Riley
... CIOs can use this analysis to benchmark their budget allocations and priorities. Overview Strategic Planning Assumptions Data Insights Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): Lauren Wheatley | Jack Polizzi | Lloyd Jones
... Government CIOs are being tasked to help their jurisdiction address the digital divide. This research provides insights into how governments can use this funding to expand broadband access. Gartner Insights Abstract ...
Analyst(s): Alia Mendonsa | Susan Welsh de Grimaldo | Bill Finnerty
... Access Insights Already a Gartner client? O-RAN and vRAN can provide vendor diversity and create new differentiation opportunities for CSPs. CSP CIOs should assess these architectures holistically by taking a big-picture view of their role in their network modernization. Overview Analysis Impacts and ...
Analyst(s): Peter Liu | Frank Marsala | Kosei Takiishi
... Access Insights Already a Gartner client? Pricing for managed network services is complex and challenging, often leading to cost overruns and performance shortfalls. When establishing MNS agreements, sourcing, procurement and vendor management leaders can use this research to optimize costs while ensuring ...
Analyst(s): Lisa Pierce | Danellie Young | Ted Corbett
... Access Insights Already a Gartner client? CSP CIOs managing broadcast assets must modernize and shift to a product-centric approach to compete with OTT/streaming providers. This requires partnering with system integrators that understand media services workflows and can set the blueprints for improved ...
... and retail industry what TX is and how it can drive growth, employee and customer engagement. Data Snapshot Data Insights What You Need to Do Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): Don Scheibenreif | Michelle DeClue | Jason Wong
... Access Insights Already a Gartner client? Small cells are increasingly used to boost network densification and expand coverage for both public and private 5G networks. CSP CIOs should use this research for effective and efficient sourcing of small cell solutions. Overview Strategic Planning Assumptions ...
Analyst(s): Sylvain Fabre | Peter Liu | Kosei Takiishi