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Premium Research Jul 2026
... recent experiences. Use this research to understand key process differences and obtain advice for EQA success. Insights at a Glance Issue Impact More Detail Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Maria Wahlstrom   |   Tim Berichon
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Premium Research Jul 2026
... customer channel adoption, behaviors, and the factors that drive loyalty during service journeys. Insights at a Glance Strategic Planning Assumption Issue Impact More Detail Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Eric Keller   |   Francesco Vicchi
Research Jul 2026
... Access Insights Already a Gartner client? AI agents are creating a new source of technology sprawl for telcos, as siloed deployments lead to integration complexity and investment risk. CSP CIOs should enforce a unified AI architecture and mandate centralized API governance to prevent agentic AI from ...

Analyst(s):   Eric Goodness   |   Pablo Arriandiaga
Premium Research May 2026
... benefit of third-party biometrics, and wherever possible select device-native options or hardware tokens. Insights at a Glance Issue Impact Implications Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   James Hoover   |   Yemi Davies   |   Meghan Hollis
... Score; and more. Use AskGartner for instant, trusted insights. Spot opportunities with AI Use Case Insights. Accelerate AI maturity with the Gartner AI Maturity Assessment. Join real-time discussions in Gartner Peer Community. Use Gartner Peer Insights for vendor reviews, one-to-one peer matching and more ...
Research Jun 2026
... Access Insights Already a Gartner client? The age of retirement is increasing. Employers that invest in AI-enabled financial planning tools that enable retirement-aged workers to work for longer will gain competitive advantage due to these employees’ vast work experience and ability to fill critical ...

Analyst(s):   Sam Grinter
Premium Research Jun 2026
... adaptability, and scalable systems that evolve with users, data, and business complexity. Insights at a Glance Strategic Planning Assumption Issue Impact More Detail Contributors Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Kiumarse Zamanian   |   Jason Rosen   |   Tom Coshow   |   Radu Miclaus   |   Jim Hare
Research Jun 2026
... Access Insights Already a Gartner client? AI advances in financial close and consolidation solutions are delivering a more accurate and compliant group-level close. CFOs can extend their use in these tools beyond task automation to include proactive risk management and narrative generation of financial ...

Analyst(s):   Jeffrin Francis
Research May 2026
... Access Insights Already a Gartner client? Propelled by AI, polyfunctional robots promise to counteract global labor deficits but lack the maturity to solve these challenges today. CSCOs and COOs must prepare now by prioritizing data ecosystems, workflow audits, and innovation partnerships instead of ...

Analyst(s):   Chris Campbell
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