... Access Insights Already a Gartner client? CHROs must lead enterprise work redesign as the gateway to operating model transformation, using task-level economics to inform C-suite decisions before structural changes are finalized. Insights at a Glance Analysis Gartner Recommended Reading Gartner Insights ...
Analyst(s): Caroline Hewings | Mark Brandau | Neil Suthar
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... and strategic priorities in 2027. CSP CIOs and CTIOs should use these insights to proactively align budgets, investments, projects and roadmaps. Insights at a Glance Issue Impact Implications Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): Peter Liu | Peter Kjeldsen | Kosei Takiishi | Juha Korhonen | Will Rice | Mounish Rai | Amresh Nandan | Gregor Petri
... Access Insights Already a Gartner client? AI agents are increasingly acting on a customer’s behalf in service interactions. Use Gartner’s GUIDE Framework to balance secure access, human involvement and customer value across every interaction. Insights at a Glance Analysis Gartner Recommended Reading ...
Analyst(s): Brad Fager | Matt Allen | Kathy Ross | Emily Potosky
... Access Insights Already a Gartner client? Measure customer effort by combining surveys and operational signals (signals can be both indirect/inferred feedback) to both understand where effort exists and the source/root causes. Insights at a Glance Analysis Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): Rupinder Chandhok | Lauren Villeneuve | Eric Keller
... Access Insights Already a Gartner client? Emerging risks are increasing legal and compliance pressures by testing AI accountability, human oversight and cross-jurisdictional compliance. Heads of ERM should help leadership understand the risk implications. Insights at a Glance Analysis Gartner Recommended ...
... Access Insights Already a Gartner client? Leading Heads of Enterprise Architecture will integrate inputs across EA, PMO, FinOps, and cybersecurity tools to drive smarter, value-focused technology investment decisions. Serving as the single source of truth, this unified investment insights dashboard leverages ...
... Access Insights Already a Gartner client? This research provides a review of the recent Anthropic webinar and key investment insights. Anthropic is expanding from a coding-focused AI provider into a broader enterprise platform, with exceptional customer expansion, improving infrastructure monetization ...
... Access Insights Already a Gartner client? Infrastructure software is entering an AI-led growth cycle where production readiness, governed platform adoption and agentic execution will determine where incremental spend flows. Insights at a Glance Market Opportunity Key Trends Methodologies & Definitions ...
Analyst(s): Arunasree Cheparthi | Sharat Menon | Nicholas Carter | Lisa Unden-Farboud | Vivek Tiwari | Kelli Smith | Colin Fletcher | Robin Schumacher
... Access Insights Already a Gartner client? This paper will help CFOs better understand the recent surge in stories about large-scale AI risks and decide if they have to take any actions for their own organization. Insights at a Glance Analysis Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): Alex Levine | Sam Roberts | Matthew Charlet | Twisha Sharma | Heather Wilson | Ash Mehta