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Research Aug 2026
... executives and stakeholders. Insights at a Glance Impact Actions How to Execute Success Measures Contributors Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Hannah Decker   |   Elisabeth Glass   |   Jan Cook
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Research Aug 2026
... Insights at a Glance Impact Actions How to Execute Success Measures Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Melissa Lane   |   McKenzie Smith
Research Aug 2026
... geopolitical immunity” to risk-averse customers. Insights at a Glance Impact Actions How to Execute Success Measures Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Mary Mesaglio   |   David Furlonger
Research Aug 2026
... Access Insights Already a Gartner client? Sustainable FinOps relies on tracking the right KPIs to demonstrate progress and organizational value. Heads of I&O should identify essential KPIs, understand their impact, and align KPI selection with the current and target FinOps maturity stages. Insights at a ...

Analyst(s):   Marco Meinardi   |   Ted McHugh
Research Aug 2026
... Access Insights Already a Gartner client? Self-service success depends on assisted service advocacy, yet 60% of human agents fail to mention self-service to customers. By building a formal advocate strategy, leaders can turn saboteurs into promoters and double customer self-service adoption. Insights at ...

Analyst(s):   Kathy Ross   |   John Quaglietta
Research Aug 2026
... Access Insights Already a Gartner client? Project-based funding can slow innovation and weaken value realization. This research shows CIOs how to adopt product-based funding by aligning investments to value streams, scaling through pilots, cascading decisions and measuring business outcomes. Insights at ...

Analyst(s):   Miles Gibson
Research Oct 2026
... carriers, processes, and decisions. Insights at a Glance Impact Actions Cautions How to Execute Success Measures Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Brian Day
Research Aug 2026
... unnecessary standardization. Insights at a Glance Impact Actions Cautions How to Execute Success Measures Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Matt Hoyles
Research Sep 2026
... awareness and improve coordination. Insights at a Glance Impact Actions Cautions How to Execute Success Measures Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Samantha Darnell
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