... Access Insights Already a Gartner client? Despite vendor hyperbole, an agentless contact center is the least likely, and least desirable, outcome of implementing AI in customer service. The true power of AI lies in amplifying, not erasing, human talent to create value-adding, differentiated service experiences ...
Analyst(s): Patrick Quinlan | Daniel O'Sullivan
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... allow CPOs to build and test adaptable, AI-driven products for this era in ways that Agile and DevOps cannot. Insights at a Glance Issue Impact More Detail Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): Charles Sutherland | Dan Tolan | Leo Li
... Access Insights Already a Gartner client? This research unveils the 2026 annual Gartner Supply Chain Top 25, celebrating supply chain excellence by ranking the world’s leading companies. CSCOs can benchmark against the leading practices of the Masters and Top 25 companies and the macro trends differentiating ...
Analyst(s): Danielle Torgerson | Laura Rainier | Vicky Forman
... Access Insights Already a Gartner client? Retail CIOs can use this research to understand how AI-embedded demand forecasting improves accuracy and supports revenue and margin optimization. Apply real-time, scenario-based and AI-embedded forecasting to optimize margins, support proactive decisions and ...
... Access Insights Already a Gartner client? As the hyperscalers continue to add features to their AI platforms, they are turning their attention to baseline agent capabilities. AI platform providers whose business is dependent on selling these capabilities must pick a defensible strategy by the end of ...
Analyst(s): Rithvik Kumar | Jaiguru Thevar | Arup Roy
... generative AI by adopting an accountability framework with decision governance as a top trend emerging in 2026. Insights at a Glance Strategic Planning Assumptions Issue Context Impact Brief Implications Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): Lauren Kornutick | Stephen Kennedy | Ramke Ramakrishnan | David Pidsley
... establishing effective AI governance? A: GC are ultimately accountable for legal risk events related to AI. However, in most instances, legal is not fully responsible for AI governance. Those responsibilities are shared across multiple functions. Therefore, legal’s role in governance depends on the existing ...
... Access Insights Already a Gartner client? Critical perspective and insight from Lydia Wu, Senior Director Analyst, AI for HR Gartner Recommended Reading Gartner Insights Abstract ...
... sustained value. This means preparing managers for human-AI work, replacing static HR planning with a more adaptive approach, and establishing clear governance as agentic AI expands. Use the latest edition of The CHRO Report to strengthen decision-making and address the top three CHRO challenges of Q4 2026 ...