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... achieving productivity. How to optimise customer operations to improve customer journeys and organisational performance. How to align workforce management processes with productivity and operational parameters. How to identify processes to consider for outsourcing and self-service to achieve maximum overall ...
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Premium Research Oct 2026
... challenge most I&O organizations are not prepared for, raising the stakes for operational risk. Heads of I&O must establish a simulation operations role now to future-proof their teams’ skills and competencies, and position I&O as a strategic partner for business transformation and AI governance. Insights ...

Analyst(s):   Leo Li   |   Erin Pierre
Premium Research Oct 2026
... As manufacturers pursue intelligent and increasingly autonomous operations, investment priorities are changing. This research highlights the trends reshaping technology spending and the opportunities for technology product and service providers to expand value, differentiation and growth. Insights at ...

Analyst(s):   Scot Kim
Research Sep 2026
... steadily, reflecting the criticality of services adoption for future business growth. Despite macroeconomic uncertainty in the near term, long-term growth will be underpinned by sustained demand for AI, cybersecurity and intelligent operations services. Opportunity Overview Notable Changes Methodologies ...

Analyst(s):   Brendan Williams   |   Cathy Tornbohm   |   Chrissy Healey   |   Hardeep Singh   |   Grigory Betskov   |   Mohit Khemka   |   Neha Sethi   |   Gaspar Valdivia   |   Robert Brown   |   Fabio Di Capua   |   Matthew Brown   |   Danny Ryan   |   Tom Coshow   |   Katie Gove   |   David Ackerman   |   Scott Frederick   |   Gunjan Gupta   |   Ed Anderson   |   Rene Buest   |   Ben Fieselmann   |   Ted Chamberlin
Premium Research Aug 2026
... This research analyzes best practices for implementing event intelligence solutions (formerly AIOps platforms) in production. IT operations specialists can use these insights to optimize event quality, avoid implementation stalls, and advance from basic noise reduction to automated response and remediation ...

Analyst(s):   Dylan Roberts   |   Joe Antelmi
Premium Research Oct 2026
... Infrastructure monitoring tools are evolving to deliver advanced capabilities tailored for AI infrastructure, in addition to supporting traditional IT assets. This note guides heads of infrastructure and IT operations to learn from ratings and reviews shared by end users on Gartner Peer Insights. Overview ...

Analyst(s):   Peer Community Contributor
Research Jul 2025
... a Gartner client? Embedded AI introduces widespread, hidden security risks to organizations because its internal operations are mostly opaque to users. CIOs and AI leaders can use this research to identify the tools and methods available for gaining embedded AI transparency and vendor accountability. ...

Analyst(s):   Avivah Litan
... length of the sales cycle. He also created a collaboration environment so that people in the field could contribute key competitive insights. As a technical director in the CTO office, Mr. Diodati co-authored the company's two-year mobility product strategy, laid the groundwork for three essential GTM ...
... isolation be serviced by virtualization or virtualization automation? How do I choose cloud management platforms and tools for my multicloud environment? IT Operations and Cloud Management for Technical Professionals B.Sc., with honors, Physics and Mathematics, University of Queensland IBM,APAC Technical Evangelist ...
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