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Client Story July 23 2026
... identify capability gaps, prioritize initiatives, and create a shared language for decision‑making. Business impact Accelerated HR transformation, enabling a shift to a more effective HR structure with COEs, HR operations, and HR business partners. Improved HR team alignment and decision‑making, supported ...
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Webinar On-Demand
... operational blueprints required for sustainable, high‑performance AI •How agentic workflows, sovereign AI and antifragile governance reshape public‑sector service delivery •Strategies to bypass “pilot purgatory” and embed AI into the core DNA of government operations Government agencies worldwide are ...

Analyst(s):   Daniel Nieto
Premium Research Oct 2025
... Platform and Operations Support Accelerator: Service Management Accelerator: Professional Services Accelerator: Marketing Operations Accelerator: Product Operations Intelligent Assistance Accelerator: OKRs Accelerator: Frontline Work Work Planning and Execution Intake, Triage and Service Operations Marketing ...

Analyst(s):   Nikos Drakos   |   Lacy Lei   |   Joe Mariano   |   Hironori Hayashi
Research Sep 2025
... through a significant transformation that will have impacts across multiple markets. To prepare for these changes, heads of I&O should take into account how these shifts will impact network infrastructure, operations and services to minimize risk, maximize value and optimize costs. Overview Strategic Planning ...

Analyst(s):   Jonathan Forest   |   Mike Leibovitz   |   Andrew Lerner
Premium Research Feb 2026
... engineering leaders must make AI-augmented spec driven development the operating model. Living specs align humans and AI, allowing for agile-level speed while minimizing drift, security risk, and waterfall rigidity. Insights at a Glance Strategic Planning Assumption Issue Context Impact Brief Implications Gartner ...

Analyst(s):   C.A. Swan
Research Apr 2019
... Access Insights Already a Gartner client? To deliver successful facial recognition products, technology and service providers must get ahead of the market disruptions and buyer paralysis driven by technology and regulatory changes in a volatile threat environment. Introduction Market Trend Market Challen ...

Analyst(s):   Nick Ingelbrecht
Research Nov 2025
... ability to leverage technology is crucial to achieving operational excellence and driving productivity. Marketing operations leaders can use this step-by-step approach to implement best practices for planning, adopting and utilizing marketing technology. Overview Introduction Analysis Gartner Recommended Reading ...

Analyst(s):   Michael McCune   |   Devon Weidemann
Research Apr 2025
... client? Organizational demands for network operational savings and security are driving campus infrastructure and operations software product development. This research helps technology and service providers identify competitive advantages that provide the most opportunity for differentiation. Overview ...

Analyst(s):   Mike Leibovitz   |   Christian Canales   |   Tim Zimmerman
... critical priority Kyndryl sought Gartner’s support to transform their infrastructure, integration, implementation and operation capabilities into cutting-edge digital experiences for their customers. How Gartner helped By leveraging Gartner research and insights, along with expert-led General Manager ...
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