... Internet-connected things and ambient artificial intelligence are gaining the ability to act on behalf of human customers. Application leaders supporting customer experience can use this research to shape strategic planning on the customer of the future in a digital society. Analysis Introduction Under ...
Analyst(s): Don Scheibenreif | Nicole Sturgill | Michael Chiu
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Access Insights Already a Gartner client? CIOs should develop metrics and set goals that lay out their digital business journey and sharpen expected business outcomes. This report describes the key performance indicators necessary to do so. Analysis Two Kinds of Digital Business KPIs 1. Digital Business ...
... Access Insights Already a Gartner client? The 2017 Gartner CEO and Senior Business Executive Survey unveiled the leadership mindsets and behaviors most needed to enable digital progress. Progressive CIOs should seize this opportunity to hone and model the new traits CEOs seek in leaders. Impacts Analysi ...
Analyst(s): Mark Raskino | Graham Waller | Bard Papegaaij
... Access Insights Already a Gartner client? As globalization faces the headwinds of competitive alternatives, digital societies are starting to take shape in a balkanized fashion. What emerges is an opportunity for CIOs to reshape their organization’s digital technology to exploit the differences betwee ...
... Access Insights Already a Gartner client? Swarms are software or devices with distributed intelligence that coordinate their actions. Swarms will interest CIOs who need to better manage business scenarios with numerous, shifting parameters. Impacts Analysis Impacts and Recommendations CIOs will exploit th ...
... CIOs can break through staffing barriers by building a workforce of Gen Z gamers. The challenge of staffing with Gen Z gamers will be to align their skills, thought patterns and codes of behavior with the enterprise’s core values. (Maverick research exposes unconventional thinking and advice.) Specif ...
Analyst(s): Jamie Popkin | Peter Liu | Sylvain Fabre
... Access Insights Already a Gartner client? The 2019 Gartner CIO Survey shows that different regions and industries are investigating the use of blockchain at different rates. These variations offer clues that will help CIOs determine when to accelerate blockchain investments. Survey Objective Data Insigh ...
... The head of IT at BTG learned that earlier involvement of marketing, legal, compliance and security, to provide guidance, set guardrails and foster relationships can benefit digital innovation exploration teams. Case Study Gartner Insights Abstract ...
Analyst(s): Donna Scott | Simon Mingay | Mary Mesaglio
... Access Insights Already a Gartner client? Business and civic ecosystems are becoming increasingly digital, changing how CIOs interact, communicate, provide value and/or compete. Modeling the market breadth and analog/digital depth of your industry ecosystem identifies threats and opportunities. Analysi ...