... Pegasystems Salesforce SAP ServiceNow Zendesk Zoho Digital Engagement Case ManagementKnowledge Management Automation of Engagements Workflow Orchestration & Automation Real-Time Continuous Intelligence Workforce Engagement Management Intelligent Voice Support Platform, Ecosystem, Integration Usability Globalization ...
Analyst(s): Francesco Vicchi | Pri Rathnayake | Drew Kraus | Jim Robinson
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... with product management across various technology domains, with a special focus on digital product management and Agile product design and development principles. He joined Gartner in 2018, and has served as Key Initiative Leader for Product Development and Product Life Cycle Management, as well as played ...