... Access Insights Already a Gartner client? Customer service and support leaders’ change initiatives often fail due to a narrow focus on communication. This framework provides leaders with a four-phase approach to govern, prepare, execute, and optimize changes — which increases adoption, reduces burnout ...
Analyst(s): Brady Holbrook
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... IT SPVM leaders are operating in a new era, as AI is augmenting teams and buying AI is a top priority across organizations. Sourcing AI is complex and requires alignment with cross-functional stakeholders. Use this AI RACI to ensure the right activities are completed and cross-functional engagement ...
... If CSCOs continue to manage water and energy in silos, supply chains will fail. Water scarcity and volatility, and their relation to energy generation, are making facilities stranded assets. Water-energy risk must be integrated into CSCOs’ decisions before disruption forces shutdowns or relocation. I ...
... Access Insights Already a Gartner client? CIOs must target investment in areas that create the most enterprise value. Strengthen IT delivery, fund automation and AI to cut costs, and scale digital capabilities that improve experience, drive growth, and unlock new revenue. Insights at a Glance Impact Acti ...
Analyst(s): Robert Naegle | Cesar Lozada | Galliopi Demetriou | Bryan Hayes | Akanksha Pandey
... Access Insights Already a Gartner client? AI-ready data products require overlapping data governance policies that introduce complex conflicts. D&A leaders must manage this complexity with data contracts that offer a solution that shifts governance to the data producers while supporting creation of AI ...
... helped his team augment and trigger their thinking and leveraged a Gartner Executive Partner who provided the client with access to experience and knowledge to help guide him on the right path towards achieving the goals. Business impact With support from Gartner for Executive Programs, the Chief Information ...
... Access Insights Already a Gartner client? AI agent management platforms will replace traditional automation tools by unifying multiagent systems for security. Cybersecurity leaders must shift from isolated tools to integrated control planes or risk obsolescence in autonomous operations. Overview Analysis ...
... AI and technology transformations fail due to poor change management. This research presents actionable strategies, based on real-world case studies, that achieved successful AI and technology transformations through tailored change management approaches. Insights at a Glance Issue Context Impact Brief ...
Analyst(s): Eric Keller | Lauren Villeneuve | Deborah Alvord
... Many organizations still perform siloed IT asset management. Proper management requires integrated processes, technology, and data to holistically manage IT assets through their life cycle. This research guides IT operations specialists through the process of building collaboration across ITAM. Overview ...